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  2. Windows Process Activation Service crashes with an access violation in Windows 7 SP1 or Windows Server 2008 R2 SP1

Windows Process Activation Service crashes with an access violation in Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Symptoms

When this issue occurs, you cannot access the Internet Information Services (IIS) Web server. Additionally, event ID 1001 that resembles the following is logged in the Application log in Event Viewer:

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Cause

This issue occurs because Windows Process Activation Service (WAS) does not clear a shutdown timer when WAS service is stopping. Then, a callback object is executed before the timer expires. Therefore, the access violation occurs.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 (SP1) for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Iisw3adm.dll7.5.7601.22893398,33606-Dec-201404:18x86
W3tp.dll7.5.7601.2198615,87203-May-201204:25x86
W3wphost.dll7.5.7601.2198655,29603-May-201204:25x86
Wbhstipm.dll7.5.7601.2198624,06403-May-201204:25x86
Wbhst_pm.dll7.5.7601.2198623,55203-May-201204:25x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iisw3adm.dll7.5.7601.22893453,63206-Dec-201404:31x64
W3tp.dll7.5.7601.2198619,96803-May-201205:25x64
W3wphost.dll7.5.7601.2198660,92803-May-201205:25x64
Wbhstipm.dll7.5.7601.2198628,67203-May-201205:25x64
Wbhst_pm.dll7.5.7601.2198625,60003-May-201205:25x64
Iisw3adm.dll7.5.7601.22893398,33606-Dec-201404:18x86
W3tp.dll7.5.7601.2198615,87203-May-201204:25x86
W3wphost.dll7.5.7601.2198655,29603-May-201204:25x86
Wbhstipm.dll7.5.7601.2198624,06403-May-201204:25x86
Wbhst_pm.dll7.5.7601.2198623,55203-May-201204:25x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iisw3adm.dll7.5.7601.22893945,66406-Dec-201403:19IA-64
W3tp.dll7.5.7601.2198640,96003-May-201204:15IA-64
W3wphost.dll7.5.7601.21986144,38403-May-201204:15IA-64
Wbhstipm.dll7.5.7601.2198665,53603-May-201204:15IA-64
Wbhst_pm.dll7.5.7601.2198667,07203-May-201204:15IA-64
Iisw3adm.dll7.5.7601.22893398,33606-Dec-201404:18x86
W3tp.dll7.5.7601.2198615,87203-May-201204:25x86
W3wphost.dll7.5.7601.2198655,29603-May-201204:25x86
Wbhstipm.dll7.5.7601.2198624,06403-May-201204:25x86
Wbhst_pm.dll7.5.7601.2198623,55203-May-201204:25x86

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_d1dbac3ccf27f2e5e327b97b9c5aaf71_31bf3856ad364e35_6.1.7601.22893_none_21f19a14ac4e4f93.manifest
File versionNot applicable
File size709
Date (UTC)06-Dec-2014
Time (UTC)08:31
PlatformNot applicable
File nameX86_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.22893_none_dcd5d0e22283ee02.manifest
File versionNot applicable
File size12,794
Date (UTC)06-Dec-2014
Time (UTC)08:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_4be3191b2e15782169f4a236e4b345e3_31bf3856ad364e35_6.1.7601.22893_none_78bbb83680e4f356.manifest
File versionNot applicable
File size1,068
Date (UTC)06-Dec-2014
Time (UTC)08:31
PlatformNot applicable
File nameAmd64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.22893_none_38f46c65dae15f38.manifest
File versionNot applicable
File size12,800
Date (UTC)06-Dec-2014
Time (UTC)08:38
PlatformNot applicable
File nameWow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.22893_none_434916b80f422133.manifest
File versionNot applicable
File size12,445
Date (UTC)06-Dec-2014
Time (UTC)08:38
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_527ddffeb9f6ee7ac66fc188ab8feac6_31bf3856ad364e35_6.1.7601.22893_none_8bd738f5dc7521f9.manifest
File versionNot applicable
File size1,066
Date (UTC)06-Dec-2014
Time (UTC)08:31
PlatformNot applicable
File nameIa64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.22893_none_dcd774d82281f6fe.manifest
File versionNot applicable
File size12,797
Date (UTC)06-Dec-2014
Time (UTC)08:31
PlatformNot applicable
File nameWow64_microsoft-windows-processmodellibraries_31bf3856ad364e35_6.1.7601.22893_none_434916b80f422133.manifest
File versionNot applicable
File size12,445
Date (UTC)06-Dec-2014
Time (UTC)08:31
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbfix, kbautohotfix, kbhotfixserver, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3023569
Revision : 2
Created on : 3/27/2020
Published on : 3/27/2020
Exists online : False
Views : 208