Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

USB SD card reader loses capability to detect media change in Windows


View products that this article applies to.

This article describes an issue that occurs after you resume the computer from sleep mode in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

↑ Back to the top


Symptoms

When this issue occurs, the Secure Digital (SD) card insertion is not detected by universal serial bus (USB) SD card reader.

Note This issue can occur, but it is not limited to, if the computer has the USB selective suspend feature disabled. For more information about this feature, see About the USB selective suspend feature.

↑ Back to the top


Cause

This issue occurs because the disk driver does not issue a test unit to the card reader controller after the system is resumed from sleeping states. Therefore, the system cannot detect the media change status.

↑ Back to the top


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.3.9600.17547291,64803-Dec-201417:01x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.3.9600.17544337,72803-Dec-201416:57x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.3.9600.17544262,99203-Dec-201417:06Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_8253613bb6a1f9f64ac36d44c9dddb93_31bf3856ad364e35_6.3.9600.17547_none_348e3cc95bfbc2cd.manifest
File versionNot applicable
File size703
Date (UTC)03-Dec-2014
Time (UTC)17:19
File nameX86_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.3.9600.17547_none_a37fa8b008bd94d1.manifest
File versionNot applicable
File size1,770
Date (UTC)03-Dec-2014
Time (UTC)17:22
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_13d954d935ae89f314dbfb3787cdea46_31bf3856ad364e35_6.3.9600.17547_none_d8de87cf65fa3a01.manifest
File versionNot applicable
File size707
Date (UTC)03-Dec-2014
Time (UTC)17:19
File nameAmd64_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.3.9600.17547_none_ff9e4433c11b0607.manifest
File versionNot applicable
File size1,772
Date (UTC)03-Dec-2014
Time (UTC)17:25
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_1daf2fdf28eb19f49401963f1519f6e1_31bf3856ad364e35_6.3.9600.17547_none_04264d988d2bfe34.manifest
File versionNot applicable
File size703
Date (UTC)03-Dec-2014
Time (UTC)17:19
File nameArm_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.3.9600.17547_none_a3821b0808bab397.manifest
File versionNot applicable
File size1,770
Date (UTC)03-Dec-2014
Time (UTC)17:19

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More Information

About the USB selective suspend feature

By default, this feature is disabled by desktop computers for USB mass storage.

You can check the status of USB selective suspend setting in the USB settings entry. The entry is under the Advanced settings tab in the Power Options dialog box.

↑ Back to the top


References

See the terminology that Microsoft uses to describe software updates.

↑ Back to the top


Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3022235
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2015
Exists online : False
Views : 235