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Microsoft Dynamics CRM Insights solution compatibility with Microsoft Dynamics CRM 2015

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Symptoms

Microsoft Dynamics CRM Insights solution version 3.3 or earlier does not work properly after upgrading to Microsoft Dynamics CRM 2015.

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Cause

The minimum required solution version of Microsoft Dynamics CRM Insights for Microsoft Dynamics CRM 2015 is version 3.4. Any earlier version will not work properly and is not supported.

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Resolution

1. Uninstall the previous Microsoft Dynamics CRM Insights solution. 
 a. Navigate to Settings, Customizations, and Solutions

 b. Select the previous Insights solution that is being used, and select X to delete the solution  


2. Install the Microsoft Dynamics CRM Insights version 3.4 solutionfor Microsoft Dynamics CRM 2015



Note: This has no impact to service account setup and it will not be necessary to repeat the steps to setup service account. 

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 3022197
Revision : 1
Created on : 1/7/2017
Published on : 12/2/2014
Exists online : False
Views : 388