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Computer freezes when updating network driver or installing network filter driver in Windows 7 or Windows Server 2008 R2

View products that this article applies to.

This article describes an issue that occurs when you upgrade network drivers or install network filter drivers in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

In several minutes after the computer freezes, the computer may crash with a "0x0000009F" Stop error message.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327240,57626-Nov-201311:11x86
Netio.sys6.1.7601.22890241,08003-Dec-201407:59x86
Fwpkclnt.sys6.1.7601.18438187,84005-Apr-201402:24x86
Tcpip.sys6.1.7601.186821,294,26403-Dec-201407:31x86
Fwpkclnt.sys6.1.7601.22648187,84005-Apr-201402:16x86
Tcpip.sys6.1.7601.228901,310,13603-Dec-201407:59x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327376,76826-Nov-201311:40x64
Netio.sys6.1.7601.22890377,78403-Dec-201408:13x64
Fwpkclnt.sys6.1.7601.18438288,19205-Apr-201402:47x64
Tcpip.sys6.1.7601.186821,903,03203-Dec-201407:40x64
Fwpkclnt.sys6.1.7601.22648288,19205-Apr-201402:37x64
Tcpip.sys6.1.7601.228901,896,37603-Dec-201408:13x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Netio.sys6.1.7601.18327711,10426-Nov-201310:53IA-64
Netio.sys6.1.7601.22890713,66403-Dec-201407:09IA-64
Fwpkclnt.sys6.1.7601.18438482,75205-Apr-201401:58IA-64
Tcpip.sys6.1.7601.186823,790,27203-Dec-201407:04IA-64
Fwpkclnt.sys6.1.7601.22648482,75205-Apr-201401:50IA-64
Tcpip.sys6.1.7601.228903,806,64803-Dec-201407:09IA-64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_675150caeb0cad9d99529644a869d477_31bf3856ad364e35_6.1.7601.22890_none_9fafff264915cd53.manifest
File versionNot applicable
File size1,054
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameX86_cf86209d9b4e8b4882caa7cedad84443_31bf3856ad364e35_6.1.7601.18327_none_b841d471f4d66209.manifest
File versionNot applicable
File size1,054
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589aed1f139527b3.manifest
File versionNot applicable
File size2,540
Date (UTC)26-Nov-2013
Time (UTC)11:45
PlatformNot applicable
File nameX86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_58d1e0082cf1ce4f.manifest
File versionNot applicable
File size2,540
Date (UTC)03-Dec-2014
Time (UTC)08:20
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_b4d7b753c4e301b2.manifest
File versionNot applicable
File size3,780
Date (UTC)03-Dec-2014
Time (UTC)12:51
PlatformNot applicable
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_b5548584de0a87e6.manifest
File versionNot applicable
File size3,780
Date (UTC)03-Dec-2014
Time (UTC)12:51
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_3fd2be93e6463e1fb6b1978059786ba6_31bf3856ad364e35_6.1.7601.22890_none_89f57dbce4b68b58.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_4967136f31a307dcf4dce3182dcd9725_31bf3856ad364e35_6.1.7601.22890_none_a271f202bd2fe2c1.manifest
File versionNot applicable
File size1,414
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_763d2dac8a7ba6fadbd56365a63c3b67_31bf3856ad364e35_6.1.7601.18327_none_baa4377c0d9831cd.manifest
File versionNot applicable
File size1,414
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_8278d34d42a1b8292db885db65e31cbf_31bf3856ad364e35_6.1.7601.22890_none_1614d242925998e0.manifest
File versionNot applicable
File size712
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_8dba10eb24b62e300c65927859cf47d3_31bf3856ad364e35_6.1.7601.18327_none_8b2ebfd6c7a7bfdb.manifest
File versionNot applicable
File size712
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_efd5f6f5ccdea7f0ffbc66439012a353_31bf3856ad364e35_6.1.7601.18327_none_95471c8e46198abf.manifest
File versionNot applicable
File size1,060
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_b4b988a2cbf298e9.manifest
File versionNot applicable
File size2,542
Date (UTC)26-Nov-2013
Time (UTC)12:13
PlatformNot applicable
File nameAmd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_b4f07b8be54f3f85.manifest
File versionNot applicable
File size2,542
Date (UTC)03-Dec-2014
Time (UTC)08:32
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_10f652d77d4072e8.manifest
File versionNot applicable
File size3,784
Date (UTC)03-Dec-2014
Time (UTC)12:54
PlatformNot applicable
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_117321089667f91c.manifest
File versionNot applicable
File size3,784
Date (UTC)03-Dec-2014
Time (UTC)12:54
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest
File versionNot applicable
File size1,166
Date (UTC)26-Nov-2013
Time (UTC)11:21
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_bf4525de19b00180.manifest
File versionNot applicable
File size1,166
Date (UTC)03-Dec-2014
Time (UTC)08:17
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_127dacc5644d562a8d99d180280dbea8_31bf3856ad364e35_6.1.7601.18327_none_65b03a25a7431204.manifest
File versionNot applicable
File size1,411
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameIa64_30af79a0cd8ec58b33a014bbdda87837_31bf3856ad364e35_6.1.7601.22890_none_ab90d31a890d09e6.manifest
File versionNot applicable
File size1,411
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_589c9115139330af.manifest
File versionNot applicable
File size2,541
Date (UTC)26-Nov-2013
Time (UTC)11:24
PlatformNot applicable
File nameIa64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_58d383fe2cefd74b.manifest
File versionNot applicable
File size2,541
Date (UTC)03-Dec-2014
Time (UTC)08:18
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18682_none_b4d95b49c4e10aae.manifest
File versionNot applicable
File size3,782
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22890_none_b556297ade0890e2.manifest
File versionNot applicable
File size3,782
Date (UTC)03-Dec-2014
Time (UTC)12:48
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18327_none_bf0e32f500535ae4.manifest
File versionNot applicable
File size1,166
Date (UTC)26-Nov-2013
Time (UTC)11:21
PlatformNot applicable
File nameWow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22890_none_bf4525de19b00180.manifest
File versionNot applicable
File size1,166
Date (UTC)03-Dec-2014
Time (UTC)08:17
PlatformNot applicable

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More Information

Cause

This issue occurs because an internal client reference counter is not decremented correctly, and that causes the tcpip.sys driver freeze when it is unbinding from the miniport driver.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 3021169
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2015
Exists online : False
Views : 178