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Office 365 Click-to-Install fails on certain Windows 8.1-based computers

View products that this article applies to.

Symptoms

This issue occurs when you try to install Office 365 by using the Click-to-Install link that is provided on the computer. The installation may fail and stop at approximately 75 percent.

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Cause

This issue occurs because one of the Office preload files is corrupted.

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How to obtain this update

To resolve this issue, we have released an update for Windows 8.1.

Windows Update

This update is available from Windows Update.

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Update detail information

Prerequisites

There is no prerequisite to install this update.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

For all supported x86-based versions of Windows 8.1

File nameFile versionFile sizeDateTimePlatform
Oempreload.exeNot applicable130,82406-Dec-201407:41x86


For all supported x64-based versions of Windows 8.1

File nameFile versionFile sizeDateTimePlatform
Oempreload.exeNot applicable130,81606-Dec-201407:38x86


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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbfix, kbexpertiseadvanced, kbsurveynew, atdownload, kb

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Article Info
Article ID : 3021128
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 221