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Garbled text in the Japanese "From" field in a forwarded DBCS message


View products that this article applies to.

Symptoms

Consider the following scenario:
  • In the Japanese version of Microsoft Exchange Server 2013 Service Pack 1 (SP1), you create a new Inbox rule for email forwarding. To do this, you use the following command:

    New-InboxRule -Name "<name>" -ForwardTo "<SMTP address>" -StopProcessingRules $true 

    Note In this command, <name> represents the actual rule name, and <SMTP address> represents the actual SMTP address.
  • From another account, you send a Double-Bytes Character Set (DBCS) message to the mailbox that has this Inbox rule.
  • You log on to the mailbox of the "ForwardTo" address, and then you open the forwarded message.
In this scenario, the text in the From field of the forwarded message is garbled.

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Cause

This issue occurs because of HTML encode for message in text format.

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Resolution

To resolve this issue, install Exchange Server 2013 Cumulative update 8.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbbug, kb

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Article Info
Article ID : 3018518
Revision : 1
Created on : 1/7/2017
Published on : 3/17/2015
Exists online : False
Views : 369