Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Agents in a response group cannot receive a call in a Lync Server 2013-based Lync client

Agents in a response group cannot receive a call in a Lync Server 2013-based Lync client

View products that this article applies to.

Symptoms

This issue occurs on some agents whose presence states for the Response Group service are unknown. When this issue occurs, the agents do not receive a toast notification about the call in the Microsoft Lync client either.

Note
  • This issue may occur on a few agents in an environment that has lots of response group agents.
  • This issue will not occur on a call that does not use the Response Group service.

↑ Back to the top

Resolution

To resolve this issue, install the December 2014 cumulative update for Lync Server 2013. 

↑ Back to the top

More Information

This issue occurs because the status of the subscriptions from the Response Group service to the presence of the agent is throttled.

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 3018165
Revision : 1
Created on : 1/7/2017
Published on : 12/12/2014
Exists online : False
Views : 247