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  2. Agents in a response group cannot receive a call in a Lync Server 2013-based Lync client

Agents in a response group cannot receive a call in a Lync Server 2013-based Lync client

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Symptoms

This issue occurs on some agents whose presence states for the Response Group service are unknown. When this issue occurs, the agents do not receive a toast notification about the call in the Microsoft Lync client either.

Note
  • This issue may occur on a few agents in an environment that has lots of response group agents.
  • This issue will not occur on a call that does not use the Response Group service.

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Resolution

To resolve this issue, install the December 2014 cumulative update for Lync Server 2013. 

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More Information

This issue occurs because the status of the subscriptions from the Response Group service to the presence of the agent is throttled.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 3018165
Revision : 1
Created on : 1/7/2017
Published on : 12/12/2014
Exists online : False
Views : 143