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Outlook crashes when you open a meeting that contains Lync meeting details

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Symptoms

When you open a meeting that contains details from a Lync meeting or another online meeting in Microsoft Outlook 2013 or Outlook 2010, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:

Application nameApplication versionModule nameModule versionOffset
Outlook 2013
Outlook.exe15.0.4641.1001Outlook.exe15.0.4641.10010x00A131B7
Outlook.exe15.0.4659.1000Outlook.exe15.0.4659.10000x00A13EBF
Outlook.exe15.0.4667.1000Outlook.exe15.0.4667.10000x00A176C7
Outlook.exe15.0.4649.1000Outlook.exe15.0.4649.10000x0000000000B66F59
Outlook.exe15.0.4659.1000Outlook.exe15.0.4659.10000x0000000000B65D9D
Outlook.exe15.0.4667.1000Outlook.exe15.0.4667.10000x0000000000B6C839
Outlook.exe15.0.4753.1002Outlook.exe15.0.4753.10020x00011F82
Outlook.exe15.0.4727.1000Outlook.exe15.0.4727.10000x00011F7F
Outlook 2010
Outlook.exe14.0.7149.5000Outlook.exe14.0.7149.50000x0000A0CF
Outlook.exe14.0.7153.5000Outlook.exe14.0.7153.50000x0004916A
Outlook.exe14.0.7109.5000Outlook.exe14.0.7109.50000x0000000000007B94
Outlook.exe14.0.7113.5000Outlook.exe14.0.7113.50000x0000A0B5
Outlook.exe14.0.7157.5000Outlook.exe14.0.7157.50000x0000A0CF
Outlook.exe14.0.7157.5000Outlook.exe14.0.7157.50000x0000000000007BA8
Outlook.exe14.0.7160.5000Outlook.exe14.0.7160.50000x00013A98
Outlook.exe14.0.7162.5003Outlook.exe14.0.7162.50030x0000000000007B60

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Cause

This problem occurs when the following conditions are true:
  • The organizer who created the meeting is using Outlook 2013 or Outlook 2010 for Windows.
  • The meeting includes Lync or other online meeting details.
  • The meeting is updated later through Outlook 2016 for Mac or Outlook 2011 for Mac.
This is a common scenario in a manager/delegate configuration. For example, the delegate creates the meeting in the first bullet point, includes Lync or other online meeting details in the second, and then the manager updates the meeting in the third bullet.

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Resolution

To fix this issue, install the latest update for your version of Outlook for Mac which updates the meeting in bullet 3 in the "Cause" section.

To resolve this issue for Outlook 2016 for Mac, install the August 11, 2015, update for Office 2016 for Mac, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

3082420 Description of the security update for Office 2016 for Mac: August 11, 2015

To resolve this issue for Outlook for Mac 2011, install the October 13, 2015 update for Office for Mac 2011, or a later update. For information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

3097266 Description of the security update for Office for Mac 2011: October 13, 2015

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More Information

To review the Application log, follow these steps:
  1. In Control Panel, open Administrative Tools.
  2. Double-click Event Viewer.
  3. In the navigation pane on the left side, select Application under Windows Logs.
  4. In the Actions pane on the right side, click Filter Current Log.
  5. In the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field, as shown in the following screen shot, and then click OK.


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Keywords: kb

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Article Info
Article ID : 3017283
Revision : 4
Created on : 5/20/2019
Published on : 5/20/2019
Exists online : False
Views : 260