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The InputPersonalization.exe process crashes in Windows

View products that this article applies to.

This article describes an issue in which the InputPersonalization.exe process crashes in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. You can resolve this issue by using the update in this article. Before you install this update, check out the Prerequisites section.

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How to obtain this update

Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Alphabet.xmlNot applicable791,42118-Jun-201312:50Not applicable
Content.xmlNot applicable27,04518-Jun-201312:50Not applicable
Inputpersonalization.exe6.3.9600.17692394,75229-Jan-201501:45x86
Ipsar.xmlNot applicable2,41818-Jun-201312:50Not applicable
Ipscat.xmlNot applicable2,59218-Jun-201312:50Not applicable
Ipschs.xmlNot applicable2,46218-Jun-201312:50Not applicable
Ipscht.xmlNot applicable2,43618-Jun-201312:50Not applicable
Ipscsy.xmlNot applicable2,55618-Jun-201312:50Not applicable
Ipsdan.xmlNot applicable2,51418-Jun-201312:50Not applicable
Ipsdeu.xmlNot applicable2,61618-Jun-201312:50Not applicable
Ipsel.xmlNot applicable2,61818-Jun-201312:50Not applicable
Ipsen.xmlNot applicable2,57818-Jun-201312:50Not applicable
Ipsesp.xmlNot applicable3,02418-Jun-201312:50Not applicable
Ipseventlogmsg.dll6.3.9600.163842,04822-Aug-201304:16x86
Ipsfin.xmlNot applicable2,65818-Jun-201312:50Not applicable
Ipsfra.xmlNot applicable2,62818-Jun-201312:50Not applicable
Ipshe.xmlNot applicable2,53218-Jun-201312:50Not applicable
Ipshi.xmlNot applicable2,51818-Jun-201312:50Not applicable
Ipshrv.xmlNot applicable2,65218-Jun-201312:50Not applicable
Ipsid.xmlNot applicable2,57018-Jun-201312:50Not applicable
Ipsita.xmlNot applicable2,52618-Jun-201312:50Not applicable
Ipsjpn.xmlNot applicable2,52218-Jun-201312:50Not applicable
Ipskor.xmlNot applicable2,56818-Jun-201312:50Not applicable
Ipsmigrationplugin.dll6.3.9600.1741535,32829-Oct-201401:26x86
Ipsnld.xmlNot applicable2,62618-Jun-201312:50Not applicable
Ipsnor.xmlNot applicable2,58018-Jun-201312:50Not applicable
Ipsplk.xmlNot applicable2,60018-Jun-201312:50Not applicable
Ipsplugin.dll6.3.9600.17415209,40829-Oct-201400:49x86
Ipsptb.xmlNot applicable2,24618-Jun-201312:50Not applicable
Ipsptg.xmlNot applicable2,24018-Jun-201312:50Not applicable
Ipsrom.xmlNot applicable2,64418-Jun-201312:50Not applicable
Ipsrus.xmlNot applicable2,54218-Jun-201312:50Not applicable
Ipssrb.xmlNot applicable2,56818-Jun-201312:50Not applicable
Ipssrl.xmlNot applicable2,59618-Jun-201312:50Not applicable
Ipssve.xmlNot applicable2,52018-Jun-201312:50Not applicable
Ipstr.xmlNot applicable2,72018-Jun-201312:50Not applicable
Shapecollector.admxNot applicable1,18718-Jun-201312:50Not applicable
Shapecollector.exe6.3.9600.17692756,22429-Jan-201502:00x86
Tabipsps.dll6.3.9600.1741522,01629-Oct-201401:00x86
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable2,93503-Feb-201523:59Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Alphabet.xmlNot applicable791,42118-Jun-201315:18Not applicable
Content.xmlNot applicable27,04518-Jun-201315:18Not applicable
Inputpersonalization.exe6.3.9600.17692474,62429-Jan-201502:23x64
Ipsar.xmlNot applicable2,41818-Jun-201315:18Not applicable
Ipscat.xmlNot applicable2,59218-Jun-201315:18Not applicable
Ipschs.xmlNot applicable2,46218-Jun-201315:18Not applicable
Ipscht.xmlNot applicable2,43618-Jun-201315:18Not applicable
Ipscsy.xmlNot applicable2,55618-Jun-201315:18Not applicable
Ipsdan.xmlNot applicable2,51418-Jun-201315:18Not applicable
Ipsdeu.xmlNot applicable2,61618-Jun-201315:18Not applicable
Ipsel.xmlNot applicable2,61818-Jun-201315:18Not applicable
Ipsen.xmlNot applicable2,57818-Jun-201315:18Not applicable
Ipsesp.xmlNot applicable3,02418-Jun-201315:18Not applicable
Ipseventlogmsg.dll6.3.9600.163842,04822-Aug-201311:44x64
Ipsfin.xmlNot applicable2,65818-Jun-201315:18Not applicable
Ipsfra.xmlNot applicable2,62818-Jun-201315:18Not applicable
Ipshe.xmlNot applicable2,53218-Jun-201315:18Not applicable
Ipshi.xmlNot applicable2,51818-Jun-201315:18Not applicable
Ipshrv.xmlNot applicable2,65218-Jun-201315:18Not applicable
Ipsid.xmlNot applicable2,57018-Jun-201315:18Not applicable
Ipsita.xmlNot applicable2,52618-Jun-201315:18Not applicable
Ipsjpn.xmlNot applicable2,52218-Jun-201315:18Not applicable
Ipskor.xmlNot applicable2,56818-Jun-201315:18Not applicable
Ipsmigrationplugin.dll6.3.9600.1741543,00829-Oct-201402:01x64
Ipsnld.xmlNot applicable2,62618-Jun-201315:18Not applicable
Ipsnor.xmlNot applicable2,58018-Jun-201315:18Not applicable
Ipsplk.xmlNot applicable2,60018-Jun-201315:18Not applicable
Ipsplugin.dll6.3.9600.17415233,98429-Oct-201401:07x64
Ipsptb.xmlNot applicable2,24618-Jun-201315:18Not applicable
Ipsptg.xmlNot applicable2,24018-Jun-201315:18Not applicable
Ipsrom.xmlNot applicable2,64418-Jun-201315:18Not applicable
Ipsrus.xmlNot applicable2,54218-Jun-201315:18Not applicable
Ipssrb.xmlNot applicable2,56818-Jun-201315:18Not applicable
Ipssrl.xmlNot applicable2,59618-Jun-201315:18Not applicable
Ipssve.xmlNot applicable2,52018-Jun-201315:18Not applicable
Ipstr.xmlNot applicable2,72018-Jun-201315:18Not applicable
Shapecollector.admxNot applicable1,18718-Jun-201315:18Not applicable
Shapecollector.exe6.3.9600.17415861,69629-Oct-201402:30x64
Tabipsps.dll6.3.9600.1741545,56829-Oct-201401:20x64
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable2,93503-Feb-201523:58Not applicable
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Alphabet.xmlNot applicable791,42118-Jun-201315:17Not applicable
Content.xmlNot applicable27,04518-Jun-201315:17Not applicable
Inputpersonalization.exe6.3.9600.17692350,20829-Jan-201501:25Not applicable
Ipsar.xmlNot applicable2,41818-Jun-201315:17Not applicable
Ipscat.xmlNot applicable2,59218-Jun-201315:17Not applicable
Ipschs.xmlNot applicable2,46218-Jun-201315:17Not applicable
Ipscht.xmlNot applicable2,43618-Jun-201315:17Not applicable
Ipscsy.xmlNot applicable2,55618-Jun-201315:17Not applicable
Ipsdan.xmlNot applicable2,51418-Jun-201315:17Not applicable
Ipsdeu.xmlNot applicable2,61618-Jun-201315:17Not applicable
Ipsel.xmlNot applicable2,61818-Jun-201315:17Not applicable
Ipsen.xmlNot applicable2,57818-Jun-201315:17Not applicable
Ipsesp.xmlNot applicable3,02418-Jun-201315:17Not applicable
Ipseventlogmsg.dll6.3.9600.163842,04822-Aug-201303:16Not applicable
Ipsfin.xmlNot applicable2,65818-Jun-201315:17Not applicable
Ipsfra.xmlNot applicable2,62818-Jun-201315:17Not applicable
Ipshe.xmlNot applicable2,53218-Jun-201315:17Not applicable
Ipshi.xmlNot applicable2,51818-Jun-201315:17Not applicable
Ipshrv.xmlNot applicable2,65218-Jun-201315:17Not applicable
Ipsid.xmlNot applicable2,57018-Jun-201315:17Not applicable
Ipsita.xmlNot applicable2,52618-Jun-201315:17Not applicable
Ipsjpn.xmlNot applicable2,52218-Jun-201315:17Not applicable
Ipskor.xmlNot applicable2,56818-Jun-201315:17Not applicable
Ipsmigrationplugin.dll6.3.9600.1638433,79222-Aug-201302:37Not applicable
Ipsnld.xmlNot applicable2,62618-Jun-201315:17Not applicable
Ipsnor.xmlNot applicable2,58018-Jun-201315:17Not applicable
Ipsplk.xmlNot applicable2,60018-Jun-201315:17Not applicable
Ipsplugin.dll6.3.9600.17692166,91229-Jan-201500:53Not applicable
Ipsptb.xmlNot applicable2,24618-Jun-201315:17Not applicable
Ipsptg.xmlNot applicable2,24018-Jun-201315:17Not applicable
Ipsrom.xmlNot applicable2,64418-Jun-201315:17Not applicable
Ipsrus.xmlNot applicable2,54218-Jun-201315:17Not applicable
Ipssrb.xmlNot applicable2,56818-Jun-201315:17Not applicable
Ipssrl.xmlNot applicable2,59618-Jun-201315:17Not applicable
Ipssve.xmlNot applicable2,52018-Jun-201315:17Not applicable
Ipstr.xmlNot applicable2,72018-Jun-201315:17Not applicable
Tabipsps.dll6.3.9600.1638421,50422-Aug-201302:14Not applicable
Tabletpcinputpersonalization-ppdlic.xrm-msNot applicable2,93504-Feb-201519:41Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_9da2702f3662b97ebb269d7c7123a8a8_31bf3856ad364e35_6.3.9600.17696_none_d4f69dc65f327c8b.manifest
File versionNot applicable
File size717
Date (UTC)05-Feb-2015
Time (UTC)01:56
PlatformNot applicable
File nameX86_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_d442f70ee1f42a3b.manifest
File versionNot applicable
File size95,666
Date (UTC)05-Feb-2015
Time (UTC)01:59
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_1e1509b03c5d8b34a1f900760005e6d7_31bf3856ad364e35_6.3.9600.17696_none_5c5292f41e2f71ea.manifest
File versionNot applicable
File size721
Date (UTC)05-Feb-2015
Time (UTC)01:56
PlatformNot applicable
File nameAmd64_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_306192929a519b71.manifest
File versionNot applicable
File size95,670
Date (UTC)05-Feb-2015
Time (UTC)02:03
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_c02b272a6c71f14d8f0c989a538b37eb_31bf3856ad364e35_6.3.9600.17696_none_4246ef91ce11c826.manifest
File versionNot applicable
File size717
Date (UTC)05-Feb-2015
Time (UTC)01:56
PlatformNot applicable
File nameArm_microsoft-windows-t..nputpersonalization_31bf3856ad364e35_6.3.9600.17696_none_d4456966e1f14901.manifest
File versionNot applicable
File size90,070
Date (UTC)05-Feb-2015
Time (UTC)01:56
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbfix, atdownload, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3015696
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 257