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Update of multimedia class device drivers fails after you upgrade Windows

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This article describes an issue that occurs after you upgrade your computer from Windows 8, Windows RT, or Windows Server 2012 to Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Cause

This issue occurs because the multimedia class driver registry keys are overwritten with the stale values from the previous operating system during the upgrade of the operating system.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.3.9600.17415213,33629-Oct-201403:07x86
Audioendpointbuilder.dll6.3.9600.17630193,53610-Jan-201506:25x86
Audioeng.dll6.3.9600.17415424,54429-Oct-201403:07x86
Audiokse.dll6.3.9600.17415344,53629-Oct-201403:07x86
Audioses.dll6.3.9600.17415370,42429-Oct-201403:07x86
Audiosrv.dll6.3.9600.17415694,27229-Oct-201400:49x86
Encdump.dll5.0.1.1108,94410-Jan-201508:27x86
Prod_audio-audiocore.ptxmlNot applicable66721-Aug-201323:39Not applicable
Audmigplugin.dll6.3.9600.1763066,56010-Jan-201507:10x86
Gm.dlsNot applicable3,440,66018-Jun-201312:17Not applicable
Midimap.dll6.3.9600.1741518,94429-Oct-201401:58x86
Mmci.dll6.3.9600.1763066,04810-Jan-201507:22x86
Mmcico.dll6.3.9600.1741511,26429-Oct-201401:57x86
Msacm32.drv6.3.9600.1741523,04029-Oct-201401:54Not applicable
Audiommecore-other-migration-replacement.manNot applicable1,13318-Jun-201312:21Not applicable
Audmigplugin.dll6.3.9600.1763068,60810-Jan-201507:09x86
Mfmpeg2srcsnk-migration-replacement.manNot applicable1,03015-Jul-201316:54Not applicable
Mfsrcsnk-migration-replacement.manNot applicable1,16415-Jul-201316:54Not applicable
Sounds-migration-replacement.manNot applicable2,42318-Jun-201312:21Not applicable
Winmde-migration-replacement.manNot applicable1,01615-Jul-201316:54Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.3.9600.17415272,24829-Oct-201403:52x64
Audioendpointbuilder.dll6.3.9600.17630230,40010-Jan-201506:38x64
Audioeng.dll6.3.9600.17415482,87229-Oct-201403:52x64
Audiokse.dll6.3.9600.17415394,12029-Oct-201403:52x64
Audioses.dll6.3.9600.17415500,01629-Oct-201403:52x64
Audiosrv.dll6.3.9600.17415911,36029-Oct-201401:02x64
Encdump.dll5.0.1.1108,94410-Jan-201509:09x64
Prod_audio-audiocore.ptxmlNot applicable66722-Aug-201306:45Not applicable
Audmigplugin.dll6.3.9600.1763081,40810-Jan-201507:46x64
Gm.dlsNot applicable3,440,66018-Jun-201314:41Not applicable
Midimap.dll6.3.9600.1741523,55229-Oct-201402:42x64
Mmci.dll6.3.9600.1763073,72810-Jan-201508:02x64
Mmcico.dll6.3.9600.1741514,33629-Oct-201402:41x64
Msacm32.drv6.3.9600.1741526,62429-Oct-201402:37Not applicable
Audiommecore-other-migration-replacement.manNot applicable1,13318-Jun-201314:45Not applicable
Audmigplugin.dll6.3.9600.1763081,40810-Jan-201507:46x64
Mfmpeg2srcsnk-migration-replacement.manNot applicable1,03015-Jul-201316:54Not applicable
Mfsrcsnk-migration-replacement.manNot applicable1,16415-Jul-201316:54Not applicable
Sounds-migration-replacement.manNot applicable2,42318-Jun-201314:45Not applicable
Winmde-migration-replacement.manNot applicable1,01615-Jul-201316:54Not applicable
Audioeng.dll6.3.9600.17415424,54429-Oct-201403:07x86
Audiokse.dll6.3.9600.17415344,53629-Oct-201403:07x86
Audioses.dll6.3.9600.17415370,42429-Oct-201403:07x86
Prod_wow64_audio-audiocore.ptxmlNot applicable66721-Aug-201323:39Not applicable
Audiommecore-other-migration-replacement.manNot applicable1,13318-Jun-201312:21Not applicable
Audmigplugin.dll6.3.9600.1763068,60810-Jan-201507:09x86
Mfmpeg2srcsnk-migration-replacement.manNot applicable1,03015-Jul-201316:54Not applicable
Mfsrcsnk-migration-replacement.manNot applicable1,16415-Jul-201316:54Not applicable
Sounds-migration-replacement.manNot applicable2,42318-Jun-201312:21Not applicable
Winmde-migration-replacement.manNot applicable1,01615-Jul-201316:54Not applicable
Audmigplugin.dll6.3.9600.1763066,56010-Jan-201507:10x86
Gm.dlsNot applicable3,440,66018-Jun-201312:17Not applicable
Midimap.dll6.3.9600.1741518,94429-Oct-201401:58x86
Mmci.dll6.3.9600.1763066,04810-Jan-201507:22x86
Mmcico.dll6.3.9600.1741511,26429-Oct-201401:57x86
Msacm32.drv6.3.9600.1741523,04029-Oct-201401:54Not applicable
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.3.9600.17393186,52807-Oct-201402:50Not applicable
Audioendpointbuilder.dll6.3.9600.17630167,93610-Jan-201506:12Not applicable
Audioeng.dll6.3.9600.17393389,50407-Oct-201402:50Not applicable
Audiokse.dll6.3.9600.17393245,91207-Oct-201402:50Not applicable
Audioses.dll6.3.9600.17393334,80007-Oct-201402:50Not applicable
Audiosrv.dll6.3.9600.17393598,01607-Oct-201401:15Not applicable
Encdump.dll5.0.1.192,44810-Jan-201507:37Not applicable
Prod_audio-audiocore.ptxmlNot applicable66721-Aug-201323:33Not applicable
Audmigplugin.dll6.3.9600.1763063,48810-Jan-201506:46Not applicable
Gm.dlsNot applicable3,440,66018-Jun-201314:43Not applicable
Midimap.dll6.3.9600.1763017,92010-Jan-201507:03Not applicable
Mmci.dll6.3.9600.1763065,53610-Jan-201506:54Not applicable
Mmcico.dll6.3.9600.1638411,77622-Aug-201303:08Not applicable
Msacm32.drv6.3.9600.1638422,01622-Aug-201303:06Not applicable
Audiommecore-other-migration-replacement.manNot applicable1,13318-Jun-201314:47Not applicable
Audmigplugin.dll6.3.9600.1763063,48810-Jan-201506:46Not applicable
Mfmpeg2srcsnk-migration-replacement.manNot applicable1,03015-Jul-201316:54Not applicable
Mfsrcsnk-migration-replacement.manNot applicable1,16415-Jul-201316:54Not applicable
Sounds-migration-replacement.manNot applicable2,42318-Jun-201314:48Not applicable
Winmde-migration-replacement.manNot applicable1,01615-Jul-201316:54Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_507aa4df3f09f61ab67e7cd62417afbc_31bf3856ad364e35_6.3.9600.17630_none_c32de03c2dbb7774.manifest
File versionNot applicable
File size707
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameX86_8b2d73028e1cd227420021d55bc7796d_31bf3856ad364e35_6.3.9600.17630_none_bf20f8641c8e173d.manifest
File versionNot applicable
File size725
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameX86_cdad81ce0cfaafe0dcc79a958b8f36c6_31bf3856ad364e35_6.3.9600.17630_none_f5e1792db349ce26.manifest
File versionNot applicable
File size703
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameX86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.3.9600.17630_none_0b71860c0014751d.manifest
File versionNot applicable
File size128,905
Date (UTC)10-Jan-2015
Time (UTC)19:24
PlatformNot applicable
File nameX86_microsoft-windows-audio-mmecore-other_31bf3856ad364e35_6.3.9600.17630_none_21cf89e92c0496e9.manifest
File versionNot applicable
File size8,422
Date (UTC)10-Jan-2015
Time (UTC)19:24
PlatformNot applicable
File nameX86_microsoft-windows-m..entmanifests-avcore_31bf3856ad364e35_6.3.9600.17630_none_831c1c0a7ccb106f.manifest
File versionNot applicable
File size7,135
Date (UTC)10-Jan-2015
Time (UTC)08:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_1d41be603e84f264c40bf99220fbd03b_31bf3856ad364e35_6.3.9600.17630_none_c9b166e6f57cbcaf.manifest
File versionNot applicable
File size729
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_5ac3f26cd3c260881c6b8453b6bd48bc_31bf3856ad364e35_6.3.9600.17630_none_0bbc70713cc0e7d0.manifest
File versionNot applicable
File size1,062
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_8c3428300691702701a9fa68a249434c_31bf3856ad364e35_6.3.9600.17630_none_bdf4ba03fb4bf6c7.manifest
File versionNot applicable
File size729
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_a939ea36ba4c692a59f4b73d5e8e3bd1_31bf3856ad364e35_6.3.9600.17630_none_8fa9365877eac71c.manifest
File versionNot applicable
File size1,056
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameAmd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.3.9600.17630_none_6790218fb871e653.manifest
File versionNot applicable
File size128,909
Date (UTC)10-Jan-2015
Time (UTC)19:27
PlatformNot applicable
File nameAmd64_microsoft-windows-audio-mmecore-other_31bf3856ad364e35_6.3.9600.17630_none_7dee256ce462081f.manifest
File versionNot applicable
File size8,426
Date (UTC)10-Jan-2015
Time (UTC)19:27
PlatformNot applicable
File nameAmd64_microsoft-windows-m..entmanifests-avcore_31bf3856ad364e35_6.3.9600.17630_none_df3ab78e352881a5.manifest
File versionNot applicable
File size7,137
Date (UTC)10-Jan-2015
Time (UTC)09:16
PlatformNot applicable
File nameWow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.3.9600.17630_none_71e4cbe1ecd2a84e.manifest
File versionNot applicable
File size120,044
Date (UTC)10-Jan-2015
Time (UTC)19:27
PlatformNot applicable
File nameWow64_microsoft-windows-m..entmanifests-avcore_31bf3856ad364e35_6.3.9600.17630_none_e98f61e0698943a0.manifest
File versionNot applicable
File size7,137
Date (UTC)10-Jan-2015
Time (UTC)08:34
PlatformNot applicable
File nameX86_microsoft-windows-audio-mmecore-other_31bf3856ad364e35_6.3.9600.17630_none_21cf89e92c0496e9.manifest
File versionNot applicable
File size8,422
Date (UTC)10-Jan-2015
Time (UTC)19:27
PlatformNot applicable
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_278718e43a0d292fac82f56e7fc9c62f_31bf3856ad364e35_6.3.9600.17630_none_7aaa4dab9013a4fb.manifest
File versionNot applicable
File size725
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameArm_5c1e65a9023bff67b1d87cbae60b7281_31bf3856ad364e35_6.3.9600.17630_none_714fea870c234daa.manifest
File versionNot applicable
File size707
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameArm_6834d40660b59d3b0cad3f85f1fb4146_31bf3856ad364e35_6.3.9600.17630_none_289fcfd3215cd87e.manifest
File versionNot applicable
File size703
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameArm_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.3.9600.17630_none_0b73f864001193e3.manifest
File versionNot applicable
File size128,905
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameArm_microsoft-windows-audio-mmecore-other_31bf3856ad364e35_6.3.9600.17630_none_21d1fc412c01b5af.manifest
File versionNot applicable
File size8,422
Date (UTC)10-Jan-2015
Time (UTC)19:20
PlatformNot applicable
File nameArm_microsoft-windows-m..entmanifests-avcore_31bf3856ad364e35_6.3.9600.17630_none_831e8e627cc82f35.manifest
File versionNot applicable
File size7,135
Date (UTC)10-Jan-2015
Time (UTC)07:43
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbautohotfix, kbhotfixserver, kb

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Article Info
Article ID : 3015354
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2015
Exists online : False
Views : 211