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Lync Web App users are disconnected from a video meeting on a Mac device in a Lync Server 2013 environment

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Symptoms

This issue occurs when an organizer uses a Polycom HDX8000 device to share video in the meeting. Then, the Microsoft Lync Web App plug-in crashes within two minutes. 

Note When this issue occurs, users' audio and video fail, but the instant message feature still works.

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Resolution

To resolve this issue, get the November 2014 Cumulative Update 5.0.8308.834 for Lync Server 2013, web components server.

Note After you install this cumulative update, the user will not be prompted to install a new plug-in if a plug-in is already installed. To install a correct plug-in, the user must delete the existing plug-in.

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More Information

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3014834
Revision : 1
Created on : 1/7/2017
Published on : 11/21/2014
Exists online : False
Views : 310