Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. System freezes when you use a domain account to start an application in Windows

System freezes when you use a domain account to start an application in Windows

View products that this article applies to.

Symptoms

This issue occurs when you install a service that associates with the domain account and when the service startup type is automatic in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012.

If this issue occurs during system start process, the system freezes and does not start as expected.

↑ Back to the top

Cause

This issue occurs because the Service Control Manager (SCM) tries to start a service that associates with the domain account for authentication. During authentication, the DNS Client service is needed. SCM cannot start any other new services while one is already being started. Therefore, a deadlock occurs and causes this issue.

↑ Back to the top

Resolution

To resolve this issue, install the December 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012. Or, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Services.exe6.3.9600.17729334,12016-Mar-201522:07x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Services.exe6.3.9600.17729410,61616-Mar-201522:20x64
For all supported Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Services.exe6.3.9600.17729298,51216-Mar-201522:13Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_5a017659c9ffce173debcd8ef535a5ac_31bf3856ad364e35_6.3.9600.17730_none_a217cacc73a38522.manifest
File versionNot applicable
File size721
Date (UTC)16-Mar-2015
Time (UTC)22:29
PlatformNot applicable
File nameX86_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17730_none_d3ea893a1817f1df.manifest
File versionNot applicable
File size9,614
Date (UTC)16-Mar-2015
Time (UTC)22:32
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_160a0104c2a6616b249d2071dee83774_31bf3856ad364e35_6.3.9600.17730_none_9549dfa8a2c72ba5.manifest
File versionNot applicable
File size725
Date (UTC)16-Mar-2015
Time (UTC)22:29
PlatformNot applicable
File nameAmd64_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17730_none_300924bdd0756315.manifest
File versionNot applicable
File size9,621
Date (UTC)16-Mar-2015
Time (UTC)22:34
PlatformNot applicable
Additional files for all supported Windows RT 8.1
File propertyValue
File nameArm_34481f8f7162f2958e05c3f6451d090c_31bf3856ad364e35_6.3.9600.17730_none_affa2e2939189be1.manifest
File versionNot applicable
File size721
Date (UTC)16-Mar-2015
Time (UTC)22:29
PlatformNot applicable
File nameArm_microsoft-windows-s..cecontroller-minwin_31bf3856ad364e35_6.3.9600.17730_none_d3ecfb92181510a5.manifest
File versionNot applicable
File size9,613
Date (UTC)16-Mar-2015
Time (UTC)22:29
PlatformNot applicable

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

See the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kbhotfixserver, kbautohotfix

↑ Back to the top

Article Info
Article ID : 3013776
Revision : 1
Created on : 1/7/2017
Published on : 4/14/2015
Exists online : False
Views : 193