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RDS License Manager shows no issued free or temporary client access licenses in Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows Server 2012 R2-based Remote Desktop Services (RDS) license server.
  • You start the RDS License Manager and expect to see the number of issued client access licenses (CALs).

In this scenario, the top-level summary fields show "0" issued free or temporary CALs.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix. 

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2

 

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.3.960 0.17 xxx Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File name File version File size Date Time Platform
Licmgr.exe 6.3.9600.17482 376,832 05-Nov-2014 23:20 x86
Ts licensing manager.lnk Not applicable 1,052 21-Aug-2013 23:40 Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File name File version File size Date Time Platform
Licmgr.exe 6.3.9600.17482 412,160 05-Nov-2014 23:20 x64
Ts licensing manager.lnk Not applicable 1,052 22-Aug-2013 06:45 Not applicable
Additional file information

 

x86 Windows 8.1
File property Value
File name Update.mum
File version Not applicable
File size 1,591
Date (UTC) 06-Nov-2014
Time (UTC) 05:56
Platform Not applicable
 
File name X86_bbbbbf2be9b95bf546d1ff5e732f5199_31bf3856ad364e35_6.3.9600.17482_none_067dc78c27f5c595.manifest
File version Not applicable
File size 723
Date (UTC) 06-Nov-2014
Time (UTC) 05:56
Platform Not applicable
 
File name X86_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.3.9600.17482_none_d8ddb318cb20baad.manifest
File version Not applicable
File size 5,579
Date (UTC) 06-Nov-2014
Time (UTC) 00:08
Platform Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File property Value
File name Amd64_7d7e09c88034ac4e8f49af1337ede63d_31bf3856ad364e35_6.3.9600.17482_none_d2f9ae37b6028851.manifest
File version Not applicable
File size 727
Date (UTC) 06-Nov-2014
Time (UTC) 06:04
Platform Not applicable
 
File name Amd64_microsoft-windows-t..-licensingadminpack_31bf3856ad364e35_6.3.9600.17482_none_34fc4e9c837e2be3.manifest
File version Not applicable
File size 5,589
Date (UTC) 06-Nov-2014
Time (UTC) 00:22
Platform Not applicable
 
File name Update.mum
File version Not applicable
File size 1,828
Date (UTC) 06-Nov-2014
Time (UTC) 06:04
Platform Not applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 3013108
Revision : 7
Created on : 9/18/2017
Published on : 9/18/2017
Exists online : False
Views : 200