Favorite webpages are not displayed when Internet Explorer 11 or Internet Explorer 10 is offline

View products that this article applies to.

Symptoms

Consider the following scenario:

You select the Delete browsing history on exit checkbox in the Internet Explorer dialog box in Internet Explorer 11 or Internet Explorer 10.
You select the Preserve Favorites website data and Temporary Internet files and websites files checkboxes in the Delete Browsing History dialog box.
You go to a webpage and add it to Favorites.
You exit Internet Explorer, and then you open the webpage again in offline mode.

In this scenario, the webpage is not displayed as expected.

Resolution

Update information

To resolve this problem, install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update. Additionally, see the technical information about the most recent cumulative security update for Internet Explorer.

Note This update was first included in the November cumulative security update for Internet Explorer (MS14-065) .

↑ Back to the top

More Information

This issue occurs because the application cache of the webpage is not included as favorite website data, and it is deleted by the Delete Browsing History function.

↑ Back to the top