Updated Help server content is available for Microsoft Dynamics AX 2012 Feature Pack

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

INTRODUCTION

This article describes the process of installing available updates for Help server content for Microsoft Dynamics AX 2012 Feature Pack.

This article provides access to updated product documentation for Microsoft Dynamics AX 2012 Feature Pack. Features that supported retail businesses were added in this release of Microsoft Dynamics AX. Additional content was added to that enhanced documentation for Microsoft Dynamics AX 2012. For a complete list of the enhancements that were included in this release, refer to What's new in Microsoft Dynamics AX 2012 Feature Pack. Use this KB to access documentation in U.S. English, as well as in the following languages:

Arabic, Danish, Dutch (Netherlands), Dutch (Belgium), English (Australia), English (Canada), English (Ireland), English (Malaysia), English (New Zealand), English (Singapore), English (South Africa), English (UK), Finnish, French (France), French (Canada), French (Belgium), French (Switzerland), German (Germany), German (Austria), German (Switzerland), Icelandic, Italian, Italian (Switzerland), Norwegian, Spanish (international), Spanish (Mexico), Swedish, Thai

Additional content is available on TechNet for United States English and Chinese (Simplified), Czech, Danish, Dutch, Finnish, French, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese (Brazilian), Russian, Spanish, Swedish.

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More Information

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

To install the translated content or updated content in U.S. English to the Help server, complete the following steps. Save and unpack the hotfix file for the language that you are installing.

Note When you unzip the hotfix file, each .zip file produces a file named similar to this: HelpContent_pt-br.msi file. In this example, the .msi file contains Help content in Portuguese for Brazilian users (pt-br).

On the Microsoft Dynamics AX 2012 Help server, click Start, click Control Panel, and then click Uninstall a program.
If an .msi file for a language that you want to update is included in the list of program, uninstall it. If you're updating Help Content for more than one language, you’ll need to uninstall the content for each language separately. If the language you are using is not listed, skip to step 7.
Verify that the Microsoft Dynamics AX DVD image is copied to a network location.
Open the following Microsoft Dynamics AX DVD image folder:
Drive:\Msi\HelpContent
Delete each HelpContent_language code.msi file from the corresponding language folder. For example, if you download the HelpContent_pt-br.msi file, delete the existing HelpContent_pt-br.msi file from the following folder:
Drive:\Msi\HelpContent\PT-BR
Note The Uninstall a program process does not remove the .msi files.
Make sure that a folder exists within the Content folder for the language that you are installing. For example, if you're installing Help content in Portuguese (Brazilian), make sure that there's a folder named PT-BR within the Microsoft folder as follows:
Drive:\Msi\HelpContent\PT-BR
The name of the folder must match the abbreviation of the language, or the language-region combination, that is used in the name of the .msi file. For example, if you’re installing French for use in Canada, the folder must be named fr-CA.
Copy the PT-BR file to the corresponding language folder. For example, copy the HelpContent_pt-br.msi file to the following folder:
Drive:\Msi\HelpContent\PT-BR
From the Help server, run the Setup.exe file from the root of the CD folder.

Note If you have not installed the Help server, use the installation instructions to install the Help server. The content for the languages that you select will be installed when you install the Help server.
Click Install, and then select Microsoft Dynamics AX components.
Click Add or modify components, and then click Next.
Select the Help Server component, and then click Next.
Select the Help content to install. For example, if you want to install the HelpContent_pt-br.msi file, click Portuguese. Then, click Next.
Click Install.

Prerequisites

You must have Microsoft Dynamics AX 2012 Feature Pack installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Microsoft Dynamics AX 2012 Feature Pack

Translated Help server content for the Microsoft Dynamics AX 2012 Feature Pack is available. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2670668 An update is available for Help server content for Microsoft Dynamics AX 2012 for Retail

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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