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Response group usage report displays incorrect amount of offered calls and answered calls in Lync Server 2013

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Symptoms

When this issue occurs, not all calls are counted by the Response Group Service. 

This issue occurs when the calls are picked up by an agent who is hosted on a survivable branch appliances (SBA) branch site. The SBA is associated with a Microsoft Lync Server 2013 front-end pool, and uses the same Monitoring database as the front-end pool.

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More Information

This issue occurs because the "From and To" header is incorrect in the LCSCDR database.

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Keywords: kbqfe, kbfix, kb

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Article Info
Article ID : 3010330
Revision : 1
Created on : 1/7/2017
Published on : 11/21/2014
Exists online : False
Views : 260