"Game has encountered a problem and needs to close" error in Microsoft Games

If you choose to send an error report, Microsoft will analyze the fault data and try to identify and correct the issues that are involved. At the time of reporting, the Error Reporting tool checks to see whether the issue that you have encountered has already been fixed. When the tool checks, an Error Reporting dialog box opens that indicates that the tool is preparing an error report. If an update or a workaround exists for the specific issue that you reported, you will be able to click to view more information. If there is no information about the specific issue that you reported or if you did not choose to report the issue, click to view the following Microsoft Knowledge Base article for general information about how to troubleshoot unrecoverable errors.

Microsoft Windows XP and earlier versions

303032 The game stops responding or closes unexpectedly when you start or play a Microsoft game

Windows Vista

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Troubleshoot game problems" topic on the following Windows Online Help and Support Web site:

http://windowshelp.microsoft.com/Windows/en-us/Help/d4753757-3365-475c-86a1-ccfa2f6cba161033.mspx

The computer is not connected to the Internet

View the "Troubleshoot game problems" topic in Windows Help and Support on the computer's hard disk by following these steps:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Troubleshoot game problems, and then click Search Help.
3. In the list of topics, click Troubleshoot game problems.
4. Click the link that best describes the problem that you are experiencing.
5. Follow the suggestions to troubleshoot the problem that you are experiencing.