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Touch keyboard and handwriting panel freezes in handwriting mode in Windows 8.1 or Windows RT 8.1

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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 with Japanese input.
  • You set up a user account as assigned access and set up a certain Windows Store app for the assigned access account.

    Note Assigned access is a setting that lets you restrict a specific standard account to using only one Windows Store app.
  • The user logs on the computer to use the app and uses the touch keyboard and handwriting panel the in handwriting mode. 
  • The user continuously draws any characters in the input area and press the Insert button.
In this scenario, the input panel freezes in the handwriting mode. Specifically, when this issue occurs, you can draw characters in the input area. However, the buttons on the right side of the touch keyboard and handwriting panel do not work. Therefore, no characters can be inserted.

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Cause

This issue occurs because a conflict occurs in the IMJPLMP.dll file. Specifically, the new ink messages call an IMJPLMP function when the function is still processing a previous message.

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Resolution

To resolve this issue, we have released a hotfix for Windows 8.1 or Windows Server 2012 R2 . 

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Imjplmp.dll15.0.9600.17469802,30424-Oct-201404:33x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Imjplmp.dll15.0.9600.174691,117,18424-Oct-201405:13x64
Imjplmp.dll15.0.9600.17469802,30424-Oct-201404:33x86
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Imjplmp.dll15.0.9600.17469616,44824-Oct-201404:03Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_263b10a333a07268701d357e21dc3ebe_31bf3856ad364e35_6.3.9600.17469_none_15d07d5ca8de14e1.manifest
File versionNot applicable
File size751
Date (UTC)24-Oct-2014
Time (UTC)18:36
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.3.9600.17469_none_dd1a7e41725adbf1.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Oct-2014
Time (UTC)05:51
Additional files for all supported x64-based versions of Windows 8.1 and for Windows Server 2012 R2
File propertyValue
File nameAmd64_263b10a333a07268701d357e21dc3ebe_31bf3856ad364e35_6.3.9600.17469_none_71ef18e0613b8617.manifest
File versionNot applicable
File size753
Date (UTC)24-Oct-2014
Time (UTC)18:41
File nameAmd64_7417f91ef41c1bc158934bb026312ebb_31bf3856ad364e35_6.3.9600.17469_none_fd8315e795cfb7b3.manifest
File versionNot applicable
File size755
Date (UTC)24-Oct-2014
Time (UTC)18:41
File nameAmd64_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.3.9600.17469_none_393919c52ab84d27.manifest
File versionNot applicable
File size14,047
Date (UTC)24-Oct-2014
Time (UTC)06:32
File nameX86_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.3.9600.17469_none_dd1a7e41725adbf1.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Oct-2014
Time (UTC)05:51
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_45883e8364df39e2b7ad42be0015e59e_31bf3856ad364e35_6.3.9600.17469_none_da769bb73f82d470.manifest
File versionNot applicable
File size751
Date (UTC)24-Oct-2014
Time (UTC)18:39
File nameArm_microsoft-windows-d..-japanese-lmprofile_31bf3856ad364e35_6.3.9600.17469_none_dd1cf0997257fab7.manifest
File versionNot applicable
File size14,045
Date (UTC)24-Oct-2014
Time (UTC)04:54
File nameX86_0ed5c1a75bccf414b5f155fa2c0c6327_31bf3856ad364e35_6.2.9200.21281_none_acd565b88ddbdc61.manifest
File versionNot Applicable
File size703
Date (UTC)29-Oct-2014
Time (UTC)19:29
PlatformNot Applicable
File nameX86_5ed843c0badfaf1fab6d008c31ec3d5e_31bf3856ad364e35_6.2.9200.17163_none_c669fd41c7a5e310.manifest
File versionNot Applicable
File size703
Date (UTC)29-Oct-2014
Time (UTC)19:29
PlatformNot Applicable
File nameX86_microsoft-windows-wwanapndatabase_31bf3856ad364e35_6.2.9200.17163_none_9a84abafc5cc856a.manifest
File versionNot Applicable
File size2,660
Date (UTC)29-Oct-2014
Time (UTC)11:05
PlatformNot Applicable
File nameX86_microsoft-windows-wwanapndatabase_31bf3856ad364e35_6.2.9200.21281_none_9af6a80edefc2a68.manifest
File versionNot Applicable
File size2,660
Date (UTC)29-Oct-2014
Time (UTC)05:24
PlatformNot Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3009599
Revision : 1
Created on : 1/7/2017
Published on : 12/10/2014
Exists online : False
Views : 335