"0x0000009F" Stop errors when you restart the computer in Windows 7

View products that this article applies to.

This article describes an issue that occurs when you restart the computer in x86-based version of Windows 7 Service Pack 1 (SP1). A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

When you try to restart the computer, the system may crash with a Stop error message that resembles the following:

STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )

Notes

This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.
The parameters in this Stop error message vary, depending on the configuration of the computer.
Not all "0x0000009F" Stop errors are caused by this issue.

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Cause

This issue occurs because the Trusted Platform Module (TPM) does not respond the power I/O request packets (IRPs) in time. Therefore, the system crashes.

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Resolution

To resolve this issue, we have released a hotfix for x86-based version of Windows 7.

Note This issue for x64-based versions of Windows 7 or Windows Server 2008 R2 is resolved in hotfix 2920188.

Get the hotfix for Windows 7

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have Service Pack 1 installed in Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Version Product Milestone Service branch
6.1.760 1.18xxx Windows 7 SP1 GDR
6.1.760 1.22xxx Windows 7 SP1 LDR
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.1.760 1.18xxx	Windows 7	SP1	GDR
6.1.760 1.22xxx	Windows 7	SP1	LDR

For all supported x86-based versions of Windows 7

File name	File version	File size	Date	Time	Platform
Microsoft.tpm.dll	6.1.7601.18518	192,512	26-Jun-2014	01:43	x86
Microsoft.tpm.dll	6.1.7601.22729	192,512	26-Jun-2014	01:52	x86
Fveapi.dll	6.1.7601.18485	355,456	27-May-2014	22:49	x86
Fveapibase.dll	6.1.7601.18518	97,792	26-Jun-2014	01:41	x86
Fveapi.dll	6.1.7601.22701	355,456	27-May-2014	22:50	x86
Fveapibase.dll	6.1.7601.22729	97,280	26-Jun-2014	01:50	x86
Tpm.msc	Not applicable	144,862	04-Jul-2013	12:26	Not applicable
Tpmcompc.dll	6.1.7601.18518	40,960	26-Jun-2014	01:41	x86
Tpminit.exe	6.1.7601.18518	95,232	26-Jun-2014	01:41	x86
Tpm.msc	Not applicable	144,862	09-Jul-2013	06:41	Not applicable
Tpmcompc.dll	6.1.7601.22729	40,960	26-Jun-2014	01:50	x86
Tpminit.exe	6.1.7601.22729	95,232	26-Jun-2014	01:50	x86
Win32_tpm.dll	6.1.7601.18485	257,864	27-May-2014	22:49	x86
Win32_tpm.mof	Not applicable	17,840	19-May-2014	22:47	Not applicable
Win32_tpm.dll	6.1.7601.22701	257,864	27-May-2014	22:50	x86
Win32_tpm.mof	Not applicable	17,840	21-May-2014	06:55	Not applicable
Tbs.dll	6.1.7601.18529	15,360	10-Jul-2014	01:47	x86
Tbs.dll	6.1.7601.22740	15,360	10-Jul-2014	01:44	x86
Tpm.inf_loc	Not applicable	1,054	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,066	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	1,024	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,026	26-Jun-2014	02:26	Not applicable
Tpm.inf_loc	Not applicable	1,060	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	01:36	Not applicable
Tpm.inf_loc	Not applicable	1,066	26-Jun-2014	02:26	Not applicable
Tpm.inf_loc	Not applicable	1,014	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,192	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	1,010	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,050	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	1,038	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	994	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	984	26-Jun-2014	02:24	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,050	26-Jun-2014	02:26	Not applicable
Tpm.inf_loc	Not applicable	1,060	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	1,036	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	1,036	26-Jun-2014	02:27	Not applicable
Tpm.inf_loc	Not applicable	1,048	26-Jun-2014	02:26	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	02:26	Not applicable
Tpm.inf_loc	Not applicable	1,034	26-Jun-2014	02:23	Not applicable
Tpm.inf_loc	Not applicable	952	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	968	26-Jun-2014	02:25	Not applicable
Tpm.inf_loc	Not applicable	1,054	26-Jun-2014	02:36	Not applicable
Tpm.inf_loc	Not applicable	1,066	26-Jun-2014	02:39	Not applicable
Tpm.inf_loc	Not applicable	1,024	26-Jun-2014	02:39	Not applicable
Tpm.inf_loc	Not applicable	1,026	26-Jun-2014	02:43	Not applicable
Tpm.inf_loc	Not applicable	1,060	26-Jun-2014	02:40	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	01:45	Not applicable
Tpm.inf_loc	Not applicable	1,066	26-Jun-2014	02:43	Not applicable
Tpm.inf_loc	Not applicable	1,014	26-Jun-2014	02:40	Not applicable
Tpm.inf_loc	Not applicable	1,192	26-Jun-2014	02:40	Not applicable
Tpm.inf_loc	Not applicable	1,010	26-Jun-2014	02:38	Not applicable
Tpm.inf_loc	Not applicable	1,050	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	1,038	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	994	26-Jun-2014	02:44	Not applicable
Tpm.inf_loc	Not applicable	984	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	02:38	Not applicable
Tpm.inf_loc	Not applicable	1,050	26-Jun-2014	02:41	Not applicable
Tpm.inf_loc	Not applicable	1,060	26-Jun-2014	02:43	Not applicable
Tpm.inf_loc	Not applicable	1,036	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	1,036	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	1,048	26-Jun-2014	02:43	Not applicable
Tpm.inf_loc	Not applicable	1,022	26-Jun-2014	02:41	Not applicable
Tpm.inf_loc	Not applicable	1,034	26-Jun-2014	02:40	Not applicable
Tpm.inf_loc	Not applicable	952	26-Jun-2014	02:42	Not applicable
Tpm.inf_loc	Not applicable	968	26-Jun-2014	02:41	Not applicable
Tpm.sys	6.1.7601.18518	123,320	26-Jun-2014	01:41	x86
Tpm.sys	6.1.7601.22729	123,320	26-Jun-2014	01:50	x86

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File property	Value
File name	Msil_microsoft.tpm_31bf3856ad364e35_6.1.7601.18518_none_89f2c20bfdf93c81.manifest
File version	Not applicable
File size	2,039
Date (UTC)	26-Jun-2014
Time (UTC)	02:07
Platform	Not applicable
File name	Msil_microsoft.tpm_31bf3856ad364e35_6.1.7601.22729_none_8a72911b171e0eba.manifest
File version	Not applicable
File size	2,039
Date (UTC)	26-Jun-2014
Time (UTC)	02:12
Platform	Not applicable
File name	X86_0361addee8393b79a20da73891a2ddc4_31bf3856ad364e35_6.1.7601.18518_none_143f3fc022e65507.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_09349273305b64a2470ee5bec3f3d408_31bf3856ad364e35_6.1.7601.18518_none_30288d13033911b9.manifest
File version	Not applicable
File size	703
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_09583efb0d77c3760fb97a88d933b006_31bf3856ad364e35_6.1.7601.18518_none_0ce7b32f97b7b3e4.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_1933a3174b54c64c9a4693951f5b0c78_31bf3856ad364e35_6.1.7601.18518_none_5bd0d0c95c5ebd46.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_2034c1d4a8f220b6f38c678e87b243ec_31bf3856ad364e35_6.1.7601.22729_none_040d92002de4462e.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_229005819eefdb2396f4f80ec5ed25d5_31bf3856ad364e35_6.1.7601.18518_none_8ba93bc81ba2559b.manifest
File version	Not applicable
File size	706
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_23fbb8e4411a3cc1ea9464b44d1f7658_31bf3856ad364e35_6.1.7601.18518_none_6f6d603978b3c7da.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_25538eec4e42f69c7ef29e757a501f12_31bf3856ad364e35_6.1.7601.22729_none_771ecdbc8c2cc622.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_26423caec91a22275bb9f708260c8bce_31bf3856ad364e35_6.1.7601.18518_none_4b6ea543c299a92e.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_27c7262ea84a97747e12e084b2aa3fb6_31bf3856ad364e35_6.1.7601.22729_none_65030397f55d17f8.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_29cfee8dfab249bd145f0ef71eea9fa3_31bf3856ad364e35_6.1.7601.18518_none_ee247da8099394f2.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_2f9f29a5c854c49b3fd965309df888af_31bf3856ad364e35_6.1.7601.22729_none_c6dc71eae1a6b958.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_315a03596b926d083368c02197dc2e5d_31bf3856ad364e35_6.1.7601.18518_none_39ca90ba8abb3a00.manifest
File version	Not applicable
File size	702
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_3ba834800ab6c9289f68e91a9755ea35_31bf3856ad364e35_6.1.7601.18518_none_8f2cee4974eff72a.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_3fe1910d4a199ba0eab0d2572dd41283_31bf3856ad364e35_6.1.7601.18518_none_02d0b10d2550067b.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_42cc5ccdc02c823060141d327ce072f1_31bf3856ad364e35_6.1.7601.22729_none_fc423689de8f2bd2.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_45ecf63595e3ec21d5d3894b2aff2247_31bf3856ad364e35_6.1.7601.18529_none_de3ccb7c40d7cddc.manifest
File version	Not applicable
File size	695
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_4b6c7eb4f793b6d1ccaadface95c21a9_31bf3856ad364e35_6.1.7601.22729_none_cd76e906a03970d0.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_4d9f30e10fc2b37d90f257e73e27e31c_31bf3856ad364e35_6.1.7601.18518_none_3e4295914bd290aa.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_5197b62c1a84290a67c5faf542e5c90e_31bf3856ad364e35_6.1.7601.22729_none_38f12811cf8669d7.manifest
File version	Not applicable
File size	684
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_555182ab6dfec8ca524297447809fc7a_31bf3856ad364e35_6.1.7601.18518_none_a7386d3b1a0589f0.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_577780cb01182389ed2a7ef3eee9908f_31bf3856ad364e35_6.1.7601.22729_none_32e250b7263c61c1.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_5c29a77bb545b694488f03c2a978f4a4_31bf3856ad364e35_6.1.7601.18518_none_6e13b1e3e5c49452.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_6018cb120d958ca5b70f401d7a997b6e_31bf3856ad364e35_6.1.7601.22729_none_f45610eb3e4d8536.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_6456e1ecd77cfa1554e93f30ea56eb92_31bf3856ad364e35_6.1.7601.18518_none_938a33429756021c.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_661e7c19953236521212fbeb3a57f036_31bf3856ad364e35_6.1.7601.22729_none_6685ed6cfb154a5d.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_70734e151bed1efd36b93d06cb827130_31bf3856ad364e35_6.1.7601.18518_none_1a1ecfe38497d298.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_78612999c9321477abdaf02298838697_31bf3856ad364e35_6.1.7601.22729_none_9e3ff443ac2f837b.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_7c79243dbec0aa83442f94fe511ff58f_31bf3856ad364e35_6.1.7601.22729_none_00277980fbec272e.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_7ce8b5d0178385be3f5a3eef2cb7fc6d_31bf3856ad364e35_6.1.7601.18518_none_5e2088b52d0d3f53.manifest
File version	Not applicable
File size	684
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_835277378b31cdad1e82029e0d8b1824_31bf3856ad364e35_6.1.7601.22729_none_b00f368886eabe77.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_84a1ce1c1310ceaa301820fd9ac5f6f9_31bf3856ad364e35_6.1.7601.22729_none_ee0d567c8e96d3ae.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_8b64a25444f1010e0107a92f667e38e3_31bf3856ad364e35_6.1.7601.22729_none_d730fd76940d8058.manifest
File version	Not applicable
File size	703
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_8f18e7bb7aac54e8025f8002a55c3930_31bf3856ad364e35_6.1.7601.22729_none_92cfab2667c8b11f.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_9220d2eabd8c9d97c47a57f5c4b49e79_31bf3856ad364e35_6.1.7601.18518_none_98638818ba857283.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_941ae655bb9ab387964a6805cc6abf6a_31bf3856ad364e35_6.1.7601.22729_none_0752f8f6e73b3753.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_984771adc78f3d95d252be1ce2de4fe9_31bf3856ad364e35_6.1.7601.22729_none_ab955099454128f4.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_9dd4ddee3880514ed4ecc4da9ddbac01_31bf3856ad364e35_6.1.7601.18518_none_032e6152ab5be352.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_9e3cca0c909c312c5f206bee750cdd27_31bf3856ad364e35_6.1.7601.22729_none_bb1727212f85e4e8.manifest
File version	Not applicable
File size	706
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_9f3ae526f4aa587e332ffd3e7056d7c3_31bf3856ad364e35_6.1.7601.18518_none_52c02635bcb72c2c.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_a4434812bb93b59793be662cf41a0501_31bf3856ad364e35_6.1.7601.22740_none_5a48f3318d3166b5.manifest
File version	Not applicable
File size	695
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_aa778ed93af43c9c7863e232be3a399c_31bf3856ad364e35_6.1.7601.22729_none_624157d537031f21.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_b4c8eb3f73bf64907204acb131f04eee_31bf3856ad364e35_6.1.7601.18518_none_e7ea441b1d2e7824.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_b613d3292bc1d76121b4f7233c00c927_31bf3856ad364e35_6.1.7601.22729_none_9811bd261bb60b28.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_b71eb9af13b88b281d5b58f3918bbb38_31bf3856ad364e35_6.1.7601.18529_none_082e36f63a5d31a9.manifest
File version	Not applicable
File size	700
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_c1a217a9b0fe48d75d9794af4179604c_31bf3856ad364e35_6.1.7601.22729_none_df647fa2a38e756a.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_c385f757aa0a28080f8140d93d86372b_31bf3856ad364e35_6.1.7601.22729_none_ab0044745261496e.manifest
File version	Not applicable
File size	645
Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_c4cf0bcaa674deeefa1decab1b5a959b_31bf3856ad364e35_6.1.7601.18518_none_250901e2cc9ae3cf.manifest
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Time (UTC)	17:10
Platform	Not applicable
File name	X86_c8e9eebcd25c156aea77a81fd7f47518_31bf3856ad364e35_6.1.7601.22729_none_83e36ed95b9b5e83.manifest
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Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_c96e9f5140c1e9b012067c795ed732df_31bf3856ad364e35_6.1.7601.18518_none_41a7a7f64d425794.manifest
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Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_c9905764993e2a2249c1bd6c04a5ace0_31bf3856ad364e35_6.1.7601.18518_none_ad496efde6fd905c.manifest
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Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_cb97d3351d54c3b6a72efb083dc19f93_31bf3856ad364e35_6.1.7601.22729_none_46c926c305ad7dad.manifest
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Date (UTC)	14-Oct-2014
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Platform	Not applicable
File name	X86_ce7e286746277c8703a58b6aa75d4b0d_31bf3856ad364e35_6.1.7601.22729_none_ef06ae7815fb43d2.manifest
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File name	X86_d81d20da841a8ed75bb43ea848dea31d_31bf3856ad364e35_6.1.7601.18518_none_e56c5707cb27fb9d.manifest
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File name	X86_df50dad8c82daac7091899d25a79c48c_31bf3856ad364e35_6.1.7601.18518_none_a3574ef896884fe8.manifest
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File name	X86_e0ff5a13cee10270efd40e19a44dd026_31bf3856ad364e35_6.1.7601.22729_none_bc39ca650e1104ed.manifest
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Platform	Not applicable
File name	X86_ef8d7b4cde612db1c3fc92d4a8b6dd8a_31bf3856ad364e35_6.1.7601.18518_none_2e0cd894f12f2717.manifest
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File name	X86_ffc25f0c45d6c60f9f1a576223575c80_31bf3856ad364e35_6.1.7601.18518_none_330281d4cc7141d2.manifest
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Date (UTC)	14-Oct-2014
Time (UTC)	17:10
Platform	Not applicable
File name	X86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.18518_none_36e5fa34505d90da.manifest
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Date (UTC)	26-Jun-2014
Time (UTC)	02:06
Platform	Not applicable
File name	X86_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.22729_none_3765c94369826313.manifest
File version	Not applicable
File size	9,058
Date (UTC)	26-Jun-2014
Time (UTC)	02:11
Platform	Not applicable
File name	X86_microsoft-windows-tpm-adminsnapin_31bf3856ad364e35_6.1.7601.18518_none_79886b3a3d7fbc2e.manifest
File version	Not applicable
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Date (UTC)	26-Jun-2014
Time (UTC)	02:12
Platform	Not applicable
File name	X86_microsoft-windows-tpm-adminsnapin_31bf3856ad364e35_6.1.7601.22729_none_7a083a4956a48e67.manifest
File version	Not applicable
File size	7,570
Date (UTC)	26-Jun-2014
Time (UTC)	02:16
Platform	Not applicable
File name	X86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.18518_none_719862ac1e825e7a.manifest
File version	Not applicable
File size	20,383
Date (UTC)	26-Jun-2014
Time (UTC)	02:07
Platform	Not applicable
File name	X86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.22729_none_721831bb37a730b3.manifest
File version	Not applicable
File size	20,383
Date (UTC)	26-Jun-2014
Time (UTC)	02:12
Platform	Not applicable
File name	X86_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.18529_none_e6245ce0f1664a4b.manifest
File version	Not applicable
File size	25,508
Date (UTC)	10-Jul-2014
Time (UTC)	02:18
Platform	Not applicable
File name	X86_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.22740_none_e68f59200a9c3b0f.manifest
File version	Not applicable
File size	25,508
Date (UTC)	10-Jul-2014
Time (UTC)	02:08
Platform	Not applicable
File name	X86_microsoft-windows-tpm-tbs_31bf3856ad364e35_6.1.7601.18529_none_f0b9599ed69a1b77.manifest
File version	Not applicable
File size	401
Date (UTC)	10-Jul-2014
Time (UTC)	02:14
Platform	Not applicable
File name	X86_microsoft-windows-tpm-tbs_31bf3856ad364e35_6.1.7601.22740_none_f12455ddefd00c3b.manifest
File version	Not applicable
File size	401
Date (UTC)	10-Jul-2014
Time (UTC)	02:04
Platform	Not applicable
File name	X86_tpm.inf_31bf3856ad364e35_6.1.7601.18518_none_ae2e3f8265663e32.manifest
File version	Not applicable
File size	2,063
Date (UTC)	26-Jun-2014
Time (UTC)	02:07
Platform	Not applicable
File name	X86_tpm.inf_31bf3856ad364e35_6.1.7601.22729_none_aeae0e917e8b106b.manifest
File version	Not applicable
File size	2,063
Date (UTC)	26-Jun-2014
Time (UTC)	02:12
Platform	Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Applies to:

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info

Article ID	:	3009197
Revision	:	1
Created on	:	1/7/2017
Published on	:	12/9/2014
Exists online	:	False
Views	:	146

Microsoft KB Archive Search

"0x0000009F" Stop errors when you restart the computer in Windows 7

Symptoms

Cause

Resolution

Get the hotfix for Windows 7

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

More Information

Windows 7 file information and notes

For all supported x86-based versions of Windows 7

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

Status

References

Applies to: