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Group members are not sorted by display name when HAB is used with OAB in Exchange Server 2010

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Symptoms

When the following conditions are all true in a Microsoft Exchange Server 2010 environment, the group members in the address list are not sorted by display name.
  • Outlook is running in the cached mode.
  • Offline address book (OAB) and hierarchical address book (HAB) are used.
  • SeniorityIndex data is not deployed in HAB.
  • The version of Outlook is not Japanese, or is Japanese with the DisableGALPhonetic registry turned on.

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Cause

This issue occurs because Exchange Server 2010 does not sort the group members by display name when it is generating OAB.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3008370
Revision : 1
Created on : 1/7/2017
Published on : 12/9/2014
Exists online : False
Views : 284