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  2. The system does not enter Connected Standby after you install update 2996799 in Windows

The system does not enter Connected Standby after you install update 2996799 in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have update 2996799 installed on an Intel® Atom™ Processor Z373x series based computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • You plug an SD card in to the computer.
  • You hibernate and then resume the computer.
In this scenario, the computer cannot enter the Connected Standby power state after the computer resumes from at least one hibernate cycle.

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Cause

This issue occurs because update 2996799 does not handle certain power I/O request packets (IRPs) correctly.

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Resolution

To resolve this problem, we have released an update for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. Before you install this update, check out the prerequisites.

How to obtain this update

Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following stand-alone files are available for download from the Microsoft Download Center.

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Method 3: Update rollup
Install the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Note The update rollup fixes many other issues in addition to the issue that the stand-alone update fixes. The update rollup is larger than the stand-alone update. Therefore, the update rollup takes longer to download.

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Update information

Prerequisites

To install this update, you must first install the update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this update or this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Intelpep.sys6.3.9600.1739636,16013-Oct-201402:47x86
Pdc-mw.ptxmlNot applicable4,49821-Aug-201323:40Not applicable
Pdc.sys6.3.9600.1739676,09613-Oct-201402:47x86
Dumpsd.sys6.3.9600.17396131,39213-Oct-201402:47x86
Sdbus.sys6.3.9600.17399199,48813-Oct-201402:47x86
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Intelpep.sys6.3.9600.1739639,74413-Oct-201402:43x64
Pdc-mw.ptxmlNot applicable4,49822-Aug-201306:45Not applicable
Pdc.sys6.3.9600.1739686,33613-Oct-201402:43x64
Dumpsd.sys6.3.9600.17396153,92013-Oct-201402:43x64
Sdbus.sys6.3.9600.17399238,91213-Oct-201402:43x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Pdc-mw.ptxmlNot applicable4,49821-Aug-201323:34Not applicable
Pdc.sys6.3.9600.1645377,66401-Nov-201308:07Not applicable
Dumpsd.sys6.3.9600.17399128,84013-Oct-201402:37Not applicable
Sdbus.sys6.3.9600.17399200,52013-Oct-201402:37Not applicable
Additional file information for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,205
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_e5af93586b7bed7c04af186cb877d4a1_31bf3856ad364e35_6.3.9600.17399_none_9ad2d76351b30de7.manifest
File versionNot applicable
File size691
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_intelpep.inf_31bf3856ad364e35_6.3.9600.17399_none_593e95ee44b53651.manifest
File versionNot applicable
File size2,113
Date (UTC)13-Oct-2014
Time (UTC)02:55
PlatformNot applicable
File nameX86_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_3bcccf4377d16fb4.manifest
File versionNot applicable
File size88,631
Date (UTC)13-Oct-2014
Time (UTC)02:55
PlatformNot applicable
File nameX86_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_067c9c08e5f45b5d.manifest
File versionNot applicable
File size2,728
Date (UTC)13-Oct-2014
Time (UTC)02:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_523f0c2d5100de9be5cf0f8a314b206e_31bf3856ad364e35_6.3.9600.17399_none_4a754432687d33dc.manifest
File versionNot applicable
File size695
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameAmd64_intelpep.inf_31bf3856ad364e35_6.3.9600.17399_none_b55d3171fd12a787.manifest
File versionNot applicable
File size2,117
Date (UTC)13-Oct-2014
Time (UTC)02:59
PlatformNot applicable
File nameAmd64_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_97eb6ac7302ee0ea.manifest
File versionNot applicable
File size88,635
Date (UTC)13-Oct-2014
Time (UTC)02:59
PlatformNot applicable
File nameAmd64_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_629b378c9e51cc93.manifest
File versionNot applicable
File size2,732
Date (UTC)13-Oct-2014
Time (UTC)02:59
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,428
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
Additional files for all supported ARM-based versions of Windows 8.1
File propertyValue
File nameArm_d93f6b4ad16627d7ee4e0c9ac4aecd33_31bf3856ad364e35_6.3.9600.17399_none_4e509be2c2be094e.manifest
File versionNot applicable
File size691
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameArm_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_3bcf419b77ce8e7a.manifest
File versionNot applicable
File size88,631
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameArm_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_067f0e60e5f17a23.manifest
File versionNot applicable
File size2,728
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,205
Date (UTC)13-Oct-2014
Time (UTC)02:52
PlatformNot applicable

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References

For more information about software update terminology, see the article about the standard terminology that is used to describe Microsoft software updates.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbfix, kbsurveynew, kbexpertiseinter, atdownload, kb

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Article Info
Article ID : 3008242
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 505