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Centralized Logging Service Agent Service cannot start after you install a September 2014 update for Lync Server 2013

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Symptoms

You install September 2014 Cumulative Update 5.0.8308.815 for Microsoft Lync Server 2013. Before that, you did not install August 2014 Cumulative Update 5.0.8308.738. In this situation, the Centralized Logging Service Agent Service (RTCCLSAGT) cannot be started or cannot capture data. 

Additionally, you receive the following event in the Event Viewer.

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Resolution

To resolve this issue, install the following cumulative update:
3003358 October 2014 Cumulative Update 5.0.8308.831 for Lync Server 2013 core components

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More Information

This issue occurs because the Microsoft.Rtc.ClsAgent.IISLog folder is missing from the .Net global assembly cache after you install September 2014 Cumulative Update 5.0.8308.815 for Lync Server 2013. Therefore, the Centralized Logging Service Agent Service does not listen on designated ports. 

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3008181
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2016
Exists online : False
Views : 245