Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Computer freezes when the focus repeatedly changes among text boxes in Windows

Computer freezes when the focus repeatedly changes among text boxes in Windows

View products that this article applies to.

Symptoms

Assume that you have a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012. If you are using an input method editor (IME) to enter text (for example, you enter Japanese or Korean text), and if the focus is changed repeatedly among some text box controls, the computer freezes. When this issue occurs, you have to restart the computer.

Note If you check the resources status in Windows Task Manager, you notice that the system is out of memory.

↑ Back to the top

Cause

This issue occurs because a memory leak occurs in the Msctf.dll file. The memory leak causes the system to freeze.

↑ Back to the top

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and for Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.3.9600.176201,127,46417-Dec-201405:10x86
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.3.9600.176201,390,41617-Dec-201406:19x64
Msctf.dll6.3.9600.176201,127,46417-Dec-201405:10x86

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.17xxxWindows RT, Windows 8, and Windows Server 2012RTMGDR
    6.2.920 0.21xxxWindows RT, Windows 8, and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and for Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.17194894,97626-Nov-201404:49x86
Msctf.dll6.2.9200.21311891,90425-Nov-201423:28x86
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.171941,125,37626-Nov-201406:43x64
Msctf.dll6.2.9200.213111,120,76825-Nov-201423:27x64
Msctf.dll6.2.9200.17194894,97626-Nov-201404:49x86
Msctf.dll6.2.9200.21311891,90425-Nov-201423:28x86
For all supported ARM-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Msctf.dll6.2.9200.17194835,07226-Nov-201404:13Not applicable

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_889048be4468dedef0a146b53c566a33_31bf3856ad364e35_6.3.9600.17620_none_50f85888c7ac02da.manifest
File versionNot applicable
File size715
Date (UTC)17-Dec-2014
Time (UTC)15:33
PlatformNot applicable
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17620_none_0aa041eb0a31b2eb.manifest
File versionNot applicable
File size40,943
Date (UTC)17-Dec-2014
Time (UTC)05:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_889048be4468dedef0a146b53c566a33_31bf3856ad364e35_6.3.9600.17620_none_ad16f40c80097410.manifest
File versionNot applicable
File size717
Date (UTC)17-Dec-2014
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_df6fd8817b5b9aac1a44895930f65510_31bf3856ad364e35_6.3.9600.17620_none_2daccb8f0fb0d1bf.manifest
File versionNot applicable
File size719
Date (UTC)17-Dec-2014
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17620_none_66bedd6ec28f2421.manifest
File versionNot applicable
File size40,947
Date (UTC)17-Dec-2014
Time (UTC)06:25
PlatformNot applicable
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.3.9600.17620_none_0aa041eb0a31b2eb.manifest
File versionNot applicable
File size40,943
Date (UTC)17-Dec-2014
Time (UTC)05:17
PlatformNot applicable

Additional file information for Windows 8 and Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_3950dc30001fde72195e964848b0be66_31bf3856ad364e35_6.2.9200.17194_none_f4771abb415ebacc.manifest
File versionNot applicable
File size715
Date (UTC)26-Nov-2014
Time (UTC)11:45
File nameX86_9ba302e4151c6ef678563f73f8ccdafe_31bf3856ad364e35_6.2.9200.21311_none_a0c2ba91c22679ca.manifest
File versionNot applicable
File size715
Date (UTC)26-Nov-2014
Time (UTC)11:45
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17194_none_7263d17ac034199e.manifest
File versionNot applicable
File size32,712
Date (UTC)26-Nov-2014
Time (UTC)05:10
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21311_none_7340eeadd9138b02.manifest
File versionNot applicable
File size32,712
Date (UTC)26-Nov-2014
Time (UTC)00:07
Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012
File propertyValue
File nameAmd64_3950dc30001fde72195e964848b0be66_31bf3856ad364e35_6.2.9200.17194_none_5095b63ef9bc2c02.manifest
File versionNot applicable
File size717
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_77fde1f126951c3e56a582e87a7738e9_31bf3856ad364e35_6.2.9200.17194_none_924107a1fa66d2fa.manifest
File versionNot applicable
File size719
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_95e51203fd10b8b4dbde6b5518cefe7d_31bf3856ad364e35_6.2.9200.21311_none_81722a48fbb2733d.manifest
File versionNot applicable
File size719
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_9ba302e4151c6ef678563f73f8ccdafe_31bf3856ad364e35_6.2.9200.21311_none_fce156157a83eb00.manifest
File versionNot applicable
File size717
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_b4f8c64969d0ca3537b77343dc57884b_31bf3856ad364e35_6.2.9200.17194_none_65dd0519650597da.manifest
File versionNot applicable
File size1,078
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_dc50dd16dba959fd39a2af5e1fc497d4_31bf3856ad364e35_6.2.9200.21311_none_15549c1c259fd55f.manifest
File versionNot applicable
File size1,078
Date (UTC)26-Nov-2014
Time (UTC)11:46
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17194_none_ce826cfe78918ad4.manifest
File versionNot applicable
File size32,716
Date (UTC)26-Nov-2014
Time (UTC)07:28
File nameAmd64_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21311_none_cf5f8a319170fc38.manifest
File versionNot applicable
File size32,716
Date (UTC)26-Nov-2014
Time (UTC)02:00
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17194_none_7263d17ac034199e.manifest
File versionNot applicable
File size32,712
Date (UTC)26-Nov-2014
Time (UTC)05:10
File nameX86_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.21311_none_7340eeadd9138b02.manifest
File versionNot applicable
File size32,712
Date (UTC)26-Nov-2014
Time (UTC)00:07
Additional files for all supported ARM-based versions of Windows 8
File propertyValue
File nameArm_92fd21d10932a4c2ce1772afa9ac28c1_31bf3856ad364e35_6.2.9200.17194_none_81b129f469711dff.manifest
File versionNot applicable
File size715
Date (UTC)26-Nov-2014
Time (UTC)11:45
File nameArm_microsoft-windows-t..icesframework-msctf_31bf3856ad364e35_6.2.9200.17194_none_726643d2c0313864.manifest
File versionNot applicable
File size32,712
Date (UTC)26-Nov-2014
Time (UTC)06:56

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

See the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter

↑ Back to the top

Article Info
Article ID : 3006989
Revision : 1
Created on : 1/7/2017
Published on : 1/28/2015
Exists online : False
Views : 254