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Windows 8.1-based computer freezes when you load a push-button reset recovery image

View products that this article applies to.

Cause

This issue occurs because the TCP/IP stack is stuck.

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How to obtain this update

We have released an update package that has prerequisites for Windows 8.1.

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you must first install update 2919355 in Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information notes

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.3.9600.17400869,69614-Oct-201407:40x86
Ndistrace.mofNot applicable4,54818-Jun-201312:18Not applicable
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ndis.sys6.3.9600.174001,113,92014-Oct-201407:34x64
Ndistrace.mofNot applicable4,54818-Jun-201314:42Not applicable

Additional file information

Additional file information for Windows 8.1
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,601
Date (UTC)14-Oct-2014
Time (UTC)07:42
PlatformNot applicable
File nameX86_065ebad2eb1e10620b82719897d9b2f8_31bf3856ad364e35_6.3.9600.17400_none_e47caebfa3b6d362.manifest
File versionNot applicable
File size699
Date (UTC)14-Oct-2014
Time (UTC)07:42
PlatformNot applicable
File nameX86_microsoft-windows-ndis-minwin_31bf3856ad364e35_6.3.9600.17400_none_ee47ac12436872df.manifest
File versionNot applicable
File size257,949
Date (UTC)14-Oct-2014
Time (UTC)07:45
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1
File propertyValue
File nameAmd64_8db0602bda4d44defda9a7e01f319b12_31bf3856ad364e35_6.3.9600.17400_none_29e1e0ebf29e5391.manifest
File versionNot applicable
File size703
Date (UTC)14-Oct-2014
Time (UTC)07:42
PlatformNot applicable
File nameAmd64_microsoft-windows-ndis-minwin_31bf3856ad364e35_6.3.9600.17400_none_4a664795fbc5e415.manifest
File versionNot applicable
File size257,995
Date (UTC)14-Oct-2014
Time (UTC)07:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)14-Oct-2014
Time (UTC)07:42
PlatformNot applicable

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbexpertiseinter, atdownload, kbsurveynew, kbfix

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Article Info
Article ID : 3006958
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 214