Windows Journal crashes when you import a Word document that contains pictures in Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:

You have update 2971850 installed on a computer that is running Windows 8 or Windows Server 2012.
You try to import a Microsoft Word document that contains pictures into Windows Journal on the computer.

In this scenario, Windows Journal crashes.

↑ Back to the top

Resolution

To resolve this issue, we have released a hotfix for Windows 8 or Windows Server 2012.

Get the hotfix for Windows 8 or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There is no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

↑ Back to the top

More Information

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch
6.2.920 0.16xxx Windows 8 and Windows Server 2012 RTM GDR
6.2.920 0.21xxx Windows 8 and Windows Server 2012 RTM LDR
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.2.920 0.16xxx	Windows 8 and Windows Server 2012	RTM	GDR
6.2.920 0.21xxx	Windows 8 and Windows Server 2012	RTM	LDR

For all supported x86-based versions of Windows 8

File name	File version	File size	Date	Time	Platform
Jnwdrv.dll	0.3.9200.21247	1,086,976	1-Oct-14	22:34	x86
Jnwdui.dll	0.3.9200.16384	169,472	26-Jul-12	3:18	x86
Jnwmon.dll	0.3.9200.16384	19,968	26-Jul-12	3:18	x86
Jnwppr.dll	0.3.9200.16384	23,040	26-Jul-12	3:18	x86
Pdialog.exe	0.3.9200.16384	47,104	26-Jul-12	3:20	x86
Jnwdrv.dll	0.3.9200.21247	1,086,976	1-Oct-14	22:34	x86
Jnwdui.dll	0.3.9200.16384	169,472	26-Jul-12	3:18	x86
Jnwmon.dll	0.3.9200.16384	19,968	26-Jul-12	3:18	x86
Jnwppr.dll	0.3.9200.16384	23,040	26-Jul-12	3:18	x86
Inkdiv.dll	6.2.9200.16384	275,968	26-Jul-12	3:18	x86
Inked.dll	6.2.9200.16384	220,672	26-Jul-12	3:18	x86
Inkobj.dll	6.2.9200.21135	1,413,632	2-Jun-14	22:38	x86
Journal.dll	6.2.9200.21247	1,029,632	1-Oct-14	22:34	x86
Rtscom.dll	6.2.9200.16384	110,592	26-Jul-12	3:19	x86
Blank.jtp	Not Applicable	5,470	2-Jun-12	14:34	Not Applicable
Blue_gradient.jpg	Not Applicable	2,575	2-Jun-12	14:34	Not Applicable
Cave_drawings.gif	Not Applicable	4,587	2-Jun-12	14:34	Not Applicable
Connectivity.gif	Not Applicable	2,319	2-Jun-12	14:34	Not Applicable
Desktop.ini	Not Applicable	91	2-Jun-12	14:34	Not Applicable
Dotted_line.jtp	Not Applicable	11,494	2-Jun-12	14:34	Not Applicable
Dotted_lines.emf	Not Applicable	3,792	2-Jun-12	14:34	Not Applicable
Genko_1.emf	Not Applicable	5,524	2-Jun-12	14:34	Not Applicable
Genko_1.jtp	Not Applicable	13,852	2-Jun-12	14:34	Not Applicable
Genko_2.emf	Not Applicable	10,340	2-Jun-12	14:34	Not Applicable
Genko_2.jtp	Not Applicable	19,596	2-Jun-12	14:34	Not Applicable
Graph.emf	Not Applicable	116,724	2-Jun-12	14:34	Not Applicable
Graph.jtp	Not Applicable	123,228	2-Jun-12	14:34	Not Applicable
Grid_(cm).wmf	Not Applicable	2,920	2-Jun-12	14:34	Not Applicable
Grid_(inch).wmf	Not Applicable	7,498	2-Jun-12	14:34	Not Applicable
Inkseg.dll	6.2.9200.16384	701,440	26-Jul-12	3:18	x86
Jntfiltr.dll	6.2.9200.21247	1,063,936	1-Oct-14	22:34	x86
Journal.exe	6.2.9200.16384	1,924,096	26-Jul-12	3:20	x86
Journal.jnt	Not Applicable	4,544	2-Jun-12	14:34	Not Applicable
Memo.emf	Not Applicable	152,300	2-Jun-12	14:34	Not Applicable
Memo.jtp	Not Applicable	159,598	2-Jun-12	14:34	Not Applicable
Monet.jpg	Not Applicable	2,209	2-Jun-12	14:34	Not Applicable
Month_calendar.emf	Not Applicable	4,192	2-Jun-12	14:34	Not Applicable
Month_calendar.jtp	Not Applicable	10,076	2-Jun-12	14:34	Not Applicable
Mspvwctl.dll	6.2.9200.21247	479,232	1-Oct-14	22:34	x86
Music.emf	Not Applicable	26,036	2-Jun-12	14:34	Not Applicable
Music.jtp	Not Applicable	40,792	2-Jun-12	14:34	Not Applicable
Nbdoc.dll	6.2.9200.21247	1,303,552	1-Oct-14	22:34	x86
Nbmaptip.dll	6.2.9200.16384	47,104	26-Jul-12	3:19	x86
Notebook.jpg	Not Applicable	2,950	2-Jun-12	14:34	Not Applicable
Pine_lumber.jpg	Not Applicable	3,981	2-Jun-12	14:34	Not Applicable
Pretty_peacock.jpg	Not Applicable	5,115	2-Jun-12	14:34	Not Applicable
Psychedelic.jpg	Not Applicable	14,049	2-Jun-12	14:34	Not Applicable
Sand_paper.jpg	Not Applicable	15,776	2-Jun-12	14:34	Not Applicable
Seyes.emf	Not Applicable	37,316	2-Jun-12	14:34	Not Applicable
Seyes.jtp	Not Applicable	43,354	2-Jun-12	14:34	Not Applicable
Shorthand.emf	Not Applicable	81,292	2-Jun-12	14:34	Not Applicable
Shorthand.jtp	Not Applicable	87,898	2-Jun-12	14:34	Not Applicable
Small_news.jpg	Not Applicable	1,990	2-Jun-12	14:34	Not Applicable
Stucco.gif	Not Applicable	1,864	2-Jun-12	14:34	Not Applicable
Tanspecks.jpg	Not Applicable	3,650	2-Jun-12	14:34	Not Applicable
Tiki.gif	Not Applicable	4,638	2-Jun-12	14:34	Not Applicable
To_do_list.emf	Not Applicable	26,720	2-Jun-12	14:34	Not Applicable
To_do_list.jtp	Not Applicable	32,602	2-Jun-12	14:34	Not Applicable
White_chocolate.jpg	Not Applicable	3,168	2-Jun-12	14:34	Not Applicable
Windows journal.lnk	Not Applicable	1,156	25-Jul-12	20:17	Not Applicable
Wrinkled_paper.gif	Not Applicable	15,063	2-Jun-12	14:34	Not Applicable

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name	File version	File size	Date	Time	Platform
Jnwdrv.dll	0.3.9200.21247	1,319,424	1-Oct-14	22:35	x64
Jnwdui.dll	0.3.9200.16384	174,592	26-Jul-12	3:05	x64
Jnwmon.dll	0.3.9200.16384	25,600	26-Jul-12	3:05	x64
Jnwppr.dll	0.3.9200.16384	27,648	26-Jul-12	3:05	x64
Pdialog.exe	0.3.9200.16384	50,688	26-Jul-12	3:08	x64
Jnwdrv.dll	0.3.9200.21247	1,319,424	1-Oct-14	22:35	x64
Jnwdui.dll	0.3.9200.16384	174,592	26-Jul-12	3:05	x64
Jnwmon.dll	0.3.9200.16384	25,600	26-Jul-12	3:05	x64
Jnwppr.dll	0.3.9200.16384	27,648	26-Jul-12	3:05	x64
Inkdiv.dll	6.2.9200.21135	336,384	3-Jun-14	0:03	x64
Inked.dll	6.2.9200.21135	265,216	3-Jun-14	0:03	x64
Inkobj.dll	6.2.9200.21247	2,034,688	1-Oct-14	22:35	x64
Journal.dll	6.2.9200.21247	1,272,832	1-Oct-14	22:35	x64
Rtscom.dll	6.2.9200.16384	166,912	26-Jul-12	3:07	x64
Blank.jtp	Not Applicable	5,470	2-Jun-12	14:34	Not Applicable
Blue_gradient.jpg	Not Applicable	2,575	2-Jun-12	14:34	Not Applicable
Cave_drawings.gif	Not Applicable	4,587	2-Jun-12	14:34	Not Applicable
Connectivity.gif	Not Applicable	2,319	2-Jun-12	14:34	Not Applicable
Desktop.ini	Not Applicable	91	2-Jun-12	14:34	Not Applicable
Dotted_line.jtp	Not Applicable	11,494	2-Jun-12	14:34	Not Applicable
Dotted_lines.emf	Not Applicable	3,792	2-Jun-12	14:34	Not Applicable
Genko_1.emf	Not Applicable	5,524	2-Jun-12	14:34	Not Applicable
Genko_1.jtp	Not Applicable	13,852	2-Jun-12	14:34	Not Applicable
Genko_2.emf	Not Applicable	10,340	2-Jun-12	14:34	Not Applicable
Genko_2.jtp	Not Applicable	19,596	2-Jun-12	14:34	Not Applicable
Graph.emf	Not Applicable	116,724	2-Jun-12	14:34	Not Applicable
Graph.jtp	Not Applicable	123,228	2-Jun-12	14:34	Not Applicable
Grid_(cm).wmf	Not Applicable	2,920	2-Jun-12	14:34	Not Applicable
Grid_(inch).wmf	Not Applicable	7,498	2-Jun-12	14:34	Not Applicable
Inkseg.dll	6.2.9200.21247	881,152	1-Oct-14	22:35	x64
Jntfiltr.dll	6.2.9200.21247	1,306,624	1-Oct-14	22:35	x64
Journal.exe	6.2.9200.21249	2,190,336	1-Oct-14	22:36	x64
Journal.jnt	Not Applicable	4,544	2-Jun-12	14:34	Not Applicable
Memo.emf	Not Applicable	152,300	2-Jun-12	14:34	Not Applicable
Memo.jtp	Not Applicable	159,598	2-Jun-12	14:34	Not Applicable
Monet.jpg	Not Applicable	2,209	2-Jun-12	14:34	Not Applicable
Month_calendar.emf	Not Applicable	4,192	2-Jun-12	14:34	Not Applicable
Month_calendar.jtp	Not Applicable	10,076	2-Jun-12	14:34	Not Applicable
Mspvwctl.dll	6.2.9200.21247	627,712	1-Oct-14	22:35	x64
Music.emf	Not Applicable	26,036	2-Jun-12	14:34	Not Applicable
Music.jtp	Not Applicable	40,792	2-Jun-12	14:34	Not Applicable
Nbdoc.dll	6.2.9200.21247	1,618,432	1-Oct-14	22:35	x64
Nbmaptip.dll	6.2.9200.16384	60,928	26-Jul-12	3:06	x64
Notebook.jpg	Not Applicable	2,950	2-Jun-12	14:34	Not Applicable
Pine_lumber.jpg	Not Applicable	3,981	2-Jun-12	14:34	Not Applicable
Pretty_peacock.jpg	Not Applicable	5,115	2-Jun-12	14:34	Not Applicable
Psychedelic.jpg	Not Applicable	14,049	2-Jun-12	14:34	Not Applicable
Sand_paper.jpg	Not Applicable	15,776	2-Jun-12	14:34	Not Applicable
Seyes.emf	Not Applicable	37,316	2-Jun-12	14:34	Not Applicable
Seyes.jtp	Not Applicable	43,354	2-Jun-12	14:34	Not Applicable
Shorthand.emf	Not Applicable	81,292	2-Jun-12	14:34	Not Applicable
Shorthand.jtp	Not Applicable	87,898	2-Jun-12	14:34	Not Applicable
Small_news.jpg	Not Applicable	1,990	2-Jun-12	14:34	Not Applicable
Stucco.gif	Not Applicable	1,864	2-Jun-12	14:34	Not Applicable
Tanspecks.jpg	Not Applicable	3,650	2-Jun-12	14:34	Not Applicable
Tiki.gif	Not Applicable	4,638	2-Jun-12	14:34	Not Applicable
To_do_list.emf	Not Applicable	26,720	2-Jun-12	14:34	Not Applicable
To_do_list.jtp	Not Applicable	32,602	2-Jun-12	14:34	Not Applicable
White_chocolate.jpg	Not Applicable	3,168	2-Jun-12	14:34	Not Applicable
Windows journal.lnk	Not Applicable	1,156	25-Jul-12	20:15	Not Applicable
Wrinkled_paper.gif	Not Applicable	15,063	2-Jun-12	14:34	Not Applicable

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property	Value
File name	X86_529da6969e2e1d6ae4d4e90479bfa575_31bf3856ad364e35_6.2.9200.21250_none_fede4442f3471520.manifest
File version	Not applicable
File size	717
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_771110d0a8afb2dbb81e1788799997bc_31bf3856ad364e35_6.2.9200.21250_none_a33eea3af54c6d90.manifest
File version	Not applicable
File size	716
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_a72d00fc2bbe4274e380ceb71cda2b29_31bf3856ad364e35_6.2.9200.21250_none_5a02fa2e75134c18.manifest
File version	Not applicable
File size	704
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_e313550cd0a385da81060cb09c39c37d_31bf3856ad364e35_6.2.9200.21250_none_5458b4749b3029f8.manifest
File version	Not applicable
File size	714
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.2.9200.21250_none_3fb5ec1e377547db.manifest
File version	Not applicable
File size	6,176
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.2.9200.21250_none_4ae936c569149955.manifest
File version	Not applicable
File size	5,409
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_c7e1848d217f2c82.manifest
File version	Not applicable
File size	148,791
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable
File name	X86_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.2.9200.21250_none_150285058f080094.manifest
File version	Not applicable
File size	136,670
Date (UTC)	02-Oct-2014
Time (UTC)	22:28
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property	Value
File name	Amd64_2d58b3858e8f96a2f9057ea04dc4330a_31bf3856ad364e35_6.2.9200.21250_none_cbe3c93eb5192fa9.manifest
File version	Not applicable
File size	708
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_4d437683c379c651c12d854b3f0eae7d_31bf3856ad364e35_6.2.9200.21250_none_0e9d175accdcdfb4.manifest
File version	Not applicable
File size	721
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_d69dd97714d1b578e0ddcf73059651f0_31bf3856ad364e35_6.2.9200.21250_none_c14203bf019a246c.manifest
File version	Not applicable
File size	718
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_e70584e08eca1bbf04e326fe3192fdbb_31bf3856ad364e35_6.2.9200.21250_none_b9204e10fb22a7ba.manifest
File version	Not applicable
File size	1,080
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_microsoft-windows-t..c-journalnotewriter_31bf3856ad364e35_6.2.9200.21250_none_9bd487a1efd2b911.manifest
File version	Not applicable
File size	6,180
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_microsoft-windows-t..ournalnotewriterqfe_31bf3856ad364e35_6.2.9200.21250_none_a707d24921720a8b.manifest
File version	Not applicable
File size	5,404
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_24002010d9dc9db8.manifest
File version	Not applicable
File size	148,795
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	Amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.2.9200.21250_none_71212089476571ca.manifest
File version	Not applicable
File size	136,678
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable
File name	X86_microsoft-windows-t..platform-comruntime_31bf3856ad364e35_6.2.9200.21250_none_c7e1848d217f2c82.manifest
File version	Not applicable
File size	148,791
Date (UTC)	02-Oct-2014
Time (UTC)	22:38
Platform	Not applicable

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

See the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Applies to:

↑ Back to the top

Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

↑ Back to the top

Article Info

Article ID	:	3006207
Revision	:	1
Created on	:	1/7/2017
Published on	:	11/13/2014
Exists online	:	False
Views	:	161

Microsoft KB Archive Search

Windows Journal crashes when you import a Word document that contains pictures in Windows 8 or Windows Server 2012

Symptoms

Resolution

Get the hotfix for Windows 8 or Windows Server 2012

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

More Information

Windows 8 and Windows Server 2012 file information and notes

For all supported x86-based versions of Windows 8

For all supported x64-based versions of Windows 8 and of Windows Server 2012

Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

Status

References

Applies to: