Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. USB personal healthcare devices cannot be recognized in Windows 8.1 and Windows Server 2012 R2

USB personal healthcare devices cannot be recognized in Windows 8.1 and Windows Server 2012 R2

View products that this article applies to.

Symptoms

When you connect a USB personal healthcare device (such as a glucose meter) to a USB 3.0 port on a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, the Personal Healthcare Device Class (PHDC) descriptor validation for the USB device fails. In this situation, the USB device cannot be recognized.

↑ Back to the top

Cause

This occurs because of a specification conflict between the PHDC and the USB-defined SuperSpeed Endpoint Companion descriptor.

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.

Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

↑ Back to the top

Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 3005712
Revision : 1
Created on : 1/7/2017
Published on : 11/18/2014
Exists online : False
Views : 246