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"0x0000009F" Stop error when you connect a dock or a keyboard to a device in Windows RT 8.1

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have an ARM processor-based device that is running Windows RT 8.1.
  • You restart the device without a dock or a keyboard attached.
  • You connect a dock or a keyboard to the device.
In this scenario, the device crashes with a Stop error message that resembles the following:
STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )

Notes
  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop errors are caused by this issue.

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Cause

The issue occurs because the Advanced Configuration and Power Interface (ACPI) does not handle the attached device correctly.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.


Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 3005576
Revision : 1
Created on : 1/7/2017
Published on : 11/19/2014
Exists online : False
Views : 165