Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Windows-based MSDSM doesn't handle sense code 02/04/03 (LUN Not Ready – Manual Intervention Required)

Windows-based MSDSM doesn't handle sense code 02/04/03 (LUN Not Ready – Manual Intervention Required)

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2 Service Pack 1 (SP1) Failover Cluster that is attached to a storage array.
  • This configuration is running native Microsoft Multipath I/O (MPIO) and Microsoft Device Specific Module (MSDSM) functionality.
  • The storage array returns a "02/04/03" (LUN Not Ready - Manual Intervention Required) error.

In this scenario, cluster disks and Cluster Shared Volumes (CSV) disks fail.

↑ Back to the top

Resolution

To resolve this issue, we have released an update rollup for Windows Server 2012 R2, and we have released an hotfix for Windows Server 2012, Windows 7, or Windows Server 2008 R2.

Note This hotfix enables MSDSM to handle the sense code 02/04/03 (LUN Not Ready – Manual Intervention Required). After the hotfix is applied, MSDSM retries I/O through an alternative path to the LUN.

Get the update rollup for Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix information for Windows Server 2012, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on Windows 7 or Windows Server 2008 R2, you must have Service Pack 1 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

↑ Back to the top

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    18xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.1.7601.18613117,17627-Sep-201401:45x86
Msdsm.sys6.1.7601.22821118,20827-Sep-201401:51x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.1.7601.18613141,76027-Sep-201402:12x64
Msdsm.sys6.1.7601.22821143,28827-Sep-201402:10x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msdsm.sys6.1.7601.18613350,14427-Sep-201401:21IA-64
Msdsm.sys6.1.7601.22821354,74427-Sep-201401:23IA-64

Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.17 xxxWindows Server 2012 R2RTMGDR
    6.2.920 0.21 xxxWindows Server 2012 R2RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Mpio.sys6.2.9200.17128244,03226-Sep-201407:27x64
Mpio.sys6.2.9200.21241244,03226-Sep-201403:58x64
Msdsm.sys6.2.9200.17128183,61626-Sep-201407:27x64
Msdsm.sys6.2.9200.21245183,61626-Sep-201403:58x64

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb3004075_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,793
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_1_for_kb3004075~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,525
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_2_for_kb3004075_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,792
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_2_for_kb3004075~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,524
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,888
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size1,923
Date (UTC)27-Sep-2014
Time (UTC)06:19
File nameUpdate-bf.mum
File versionNot Applicable
File size1,622
Date (UTC)27-Sep-2014
Time (UTC)06:19
File nameX86_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_cc4d977439cea7f9.manifest
File versionNot Applicable
File size2,075
Date (UTC)27-Sep-2014
Time (UTC)02:08
File nameX86_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_ccca65a552f62e2d.manifest
File versionNot Applicable
File size2,075
Date (UTC)27-Sep-2014
Time (UTC)02:13
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_286c32f7f22c192f.manifest
File versionNot Applicable
File size2,079
Date (UTC)27-Sep-2014
Time (UTC)02:33
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_28e901290b539f63.manifest
File versionNot Applicable
File size2,079
Date (UTC)27-Sep-2014
Time (UTC)02:29
File namePackage_1_for_kb3004075_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,207
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_1_for_kb3004075~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,951
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_2_for_kb3004075_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size1,802
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_2_for_kb3004075~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,538
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,304
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,347
Date (UTC)27-Sep-2014
Time (UTC)06:19
File nameUpdate-bf.mum
File versionNot Applicable
File size2,036
Date (UTC)27-Sep-2014
Time (UTC)06:19
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_msdsm.inf_31bf3856ad364e35_6.1.7601.18613_none_cc4f3b6a39ccb0f5.manifest
File versionNot Applicable
File size2,077
Date (UTC)27-Sep-2014
Time (UTC)02:02
File nameIa64_msdsm.inf_31bf3856ad364e35_6.1.7601.22821_none_cccc099b52f43729.manifest
File versionNot Applicable
File size2,077
Date (UTC)27-Sep-2014
Time (UTC)02:13
File namePackage_1_for_kb3004075_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,798
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_1_for_kb3004075~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size2,532
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)27-Sep-2014
Time (UTC)06:19
File namePackage_for_kb3004075_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,450
Date (UTC)27-Sep-2014
Time (UTC)06:19
File nameUpdate-bf.mum
File versionNot Applicable
File size1,429
Date (UTC)27-Sep-2014
Time (UTC)06:19

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012 R2
File propertyValue
File nameAmd64_mpio.inf_31bf3856ad364e35_6.2.9200.17128_none_76414a1c18e4526e.manifest
File versionNot applicable
File size2,090
Date (UTC)26-Sep-2014
Time (UTC)07:30
PlatformNot applicable
File nameAmd64_mpio.inf_31bf3856ad364e35_6.2.9200.21245_none_76b246313214de15.manifest
File versionNot applicable
File size2,090
Date (UTC)26-Sep-2014
Time (UTC)04:01
PlatformNot applicable
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.2.9200.17128_none_2355b035651ba47d.manifest
File versionNot applicable
File size2,096
Date (UTC)26-Sep-2014
Time (UTC)07:31
PlatformNot applicable
File nameAmd64_msdsm.inf_31bf3856ad364e35_6.2.9200.21245_none_23c6ac4a7e4c3024.manifest
File versionNot applicable
File size2,096
Date (UTC)26-Sep-2014
Time (UTC)04:02
PlatformNot applicable

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kb, kbqfe, kbhotfixserver, kbfix, kbautohotfix

↑ Back to the top

Article Info
Article ID : 3004075
Revision : 1
Created on : 1/7/2017
Published on : 3/23/2015
Exists online : False
Views : 191