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"0x0000009F" Stop error when you put the computer in sleep mode or hibernation in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

This article describes an issue that occurs when you put the computer in sleep mode or in hibernation in Windows 8.1 or Windows Server 2012 R2. The hotfix has a prerequisite.

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Symptoms

When you try to put the computer in sleep mode or in hibernation, the computer may crash, and you receive a Stop error message that resembles the following:
STOP: 0x0000009F ( parameter1, parameter2, parameter3, parameter4 )

Notes

  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop errors are caused by this issue.

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Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1 or Windows Server 2012 R2.
Shall I choose hotfix or update rollup?
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Dwmcore.dll6.3.9600.173931,945,60007-Oct-201401:36x86
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06921-Aug-201323:39Not applicable
D3d11.dll6.3.9600.173931,946,15207-Oct-201403:44x86
Dxgi.dll6.3.9600.17393430,17607-Oct-201403:44x86
Cdd.dll6.3.9600.17393176,64007-Oct-201403:32x86
Dxgkrnl.sys6.3.9600.173931,331,00807-Oct-201403:53x86
Dxgmms1.sys6.3.9600.17393319,80807-Oct-201403:53x86
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:37Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Dwmcore.dll6.3.9600.173932,259,45607-Oct-201401:59x64
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06922-Aug-201306:44Not applicable
D3d11.dll6.3.9600.173932,314,95207-Oct-201406:54x64
Dxgi.dll6.3.9600.17393544,40807-Oct-201406:54x64
Cdd.dll6.3.9600.17393206,33607-Oct-201406:21x64
Dxgkrnl.sys6.3.9600.173931,552,70407-Oct-201407:07x64
Dxgmms1.sys6.3.9600.17393389,95207-Oct-201407:07x64
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:36Not applicable
Dwmcore.dll6.3.9600.173931,945,60007-Oct-201401:36x86
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06921-Aug-201323:39Not applicable
D3d11.dll6.3.9600.173931,946,15207-Oct-201403:44x86
Dxgi.dll6.3.9600.17393430,17607-Oct-201403:44x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_026b198db3d69c791174601b979ca4f9_31bf3856ad364e35_6.3.9600.17393_none_c5573baceb870127.manifest
File versionNot applicable
File size696
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameX86_4e8d27ec64c0cc4412f4e0eb1ed098bc_31bf3856ad364e35_6.3.9600.17393_none_72446ebe99fd4628.manifest
File versionNot applicable
File size1,753
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameX86_f61bf4ef2ab2cd163b2c1af3c8be530b_31bf3856ad364e35_6.3.9600.17393_none_cc1677eeb7d5aaae.manifest
File versionNot applicable
File size1,050
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17393_none_9a1630805b009ff6.manifest
File versionNot applicable
File size155,726
Date (UTC)07-Oct-2014
Time (UTC)04:12
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17393_none_844c2c5fe94ec8db.manifest
File versionNot applicable
File size714,881
Date (UTC)07-Oct-2014
Time (UTC)04:12
PlatformNot applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17393_none_cf1255dc3a2f6b41.manifest
File versionNot applicable
File size112,634
Date (UTC)07-Oct-2014
Time (UTC)04:13
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17393_none_405c7627ff2f76f5.manifest
File versionNot applicable
File size385,241
Date (UTC)07-Oct-2014
Time (UTC)04:13
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_224f05100a8c69a8b3cd2420462c49de_31bf3856ad364e35_6.3.9600.17393_none_01c4e2324ece6333.manifest
File versionNot applicable
File size700
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameAmd64_48c36efe6bccf2defce0ca29844f667c_31bf3856ad364e35_6.3.9600.17393_none_a860d086a877f158.manifest
File versionNot applicable
File size1,086
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameAmd64_cf15c458c9bc301fd0d30f42e8014f3f_31bf3856ad364e35_6.3.9600.17393_none_2dc14e9ea2c17614.manifest
File versionNot applicable
File size1,056
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameAmd64_f61bf4ef2ab2cd163b2c1af3c8be530b_31bf3856ad364e35_6.3.9600.17393_none_2835137270331be4.manifest
File versionNot applicable
File size1,052
Date (UTC)08-Oct-2014
Time (UTC)07:28
PlatformNot applicable
File nameAmd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17393_none_f634cc04135e112c.manifest
File versionNot applicable
File size155,730
Date (UTC)07-Oct-2014
Time (UTC)07:14
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17393_none_e06ac7e3a1ac3a11.manifest
File versionNot applicable
File size714,883
Date (UTC)07-Oct-2014
Time (UTC)07:14
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17393_none_2b30f15ff28cdc77.manifest
File versionNot applicable
File size112,636
Date (UTC)07-Oct-2014
Time (UTC)07:14
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17393_none_9c7b11abb78ce82b.manifest
File versionNot applicable
File size385,245
Date (UTC)07-Oct-2014
Time (UTC)07:14
PlatformNot applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17393_none_9a1630805b009ff6.manifest
File versionNot applicable
File size155,726
Date (UTC)07-Oct-2014
Time (UTC)04:12
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17393_none_844c2c5fe94ec8db.manifest
File versionNot applicable
File size714,881
Date (UTC)07-Oct-2014
Time (UTC)04:12
PlatformNot applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17393_none_cf1255dc3a2f6b41.manifest
File versionNot applicable
File size112,634
Date (UTC)07-Oct-2014
Time (UTC)04:13
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 3002858
Revision : 1
Created on : 1/7/2017
Published on : 11/18/2014
Exists online : False
Views : 202