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  2. The SMB Redirector may hang when the SMB protocol is used in Windows 7 SP1 or Windows 8.1

The SMB Redirector may hang when the SMB protocol is used in Windows 7 SP1 or Windows 8.1

View products that this article applies to.

Symptoms

When the Server Message Block (SMB) protocol is used in Windows 7 Service Pack 1 (SP1) or in Windows 8.1 to access files that reside on a remote system, the SMB Redirector may hang, and the system seems to stop responding.

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Cause

This problem occurs because of a deadlock condition in the SMB Redirector that occurs when the queue is full.

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Resolution

To resolve this problem, apply this update or hotfix to a client computer that is running Windows 7 SP1 or Windows 8.1.

Update information

The fix that resolves this problem is included in the November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the client computer must meet one of the following prerequisites:

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    22xxx    		Windows 7 SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.1.7601.2281997,28025-Sep-201400:34x86
Mrxsmb.sys6.1.7601.22819124,41625-Sep-201400:34x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.1.7601.22819128,00025-Sep-201400:47x64
Mrxsmb.sys6.1.7601.22819158,72025-Sep-201400:48x64

Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17385156,16027-Sep-201404:16x86
For all supported x64-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17385202,75227-Sep-201404:59x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.3.9600.17385149,50427-Sep-201403:51Not applicable

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,040
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_2_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,023
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_3_for_kb3002297~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,025
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_for_kb3002297_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,459
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_for_kb3002297_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,918
Date (UTC)25-Sep-2014
Time (UTC)05:46
File nameX86_fcb4fb47c9cf897619d27bcabda24832_31bf3856ad364e35_6.1.7601.22819_none_48bcfe591021819c.manifest
File versionNot applicable
File size1,043
Date (UTC)25-Sep-2014
Time (UTC)05:46
File nameX86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7601.22819_none_8d70eac801212c6d.manifest
File versionNot applicable
File size4,035
Date (UTC)25-Sep-2014
Time (UTC)02:16
File nameX86_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22819_none_82276261c878ba9a.manifest
File versionNot applicable
File size4,757
Date (UTC)25-Sep-2014
Time (UTC)02:13
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_7823544b38f083a589e580a9714aed04_31bf3856ad364e35_6.1.7601.22819_none_5443f1c0ce59343e.manifest
File versionNot applicable
File size1,049
Date (UTC)25-Sep-2014
Time (UTC)05:46
File nameAmd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.1.7601.22819_none_e98f864bb97e9da3.manifest
File versionNot applicable
File size4,039
Date (UTC)25-Sep-2014
Time (UTC)03:31
File nameAmd64_microsoft-windows-smbminirdr_31bf3856ad364e35_6.1.7601.22819_none_de45fde580d62bd0.manifest
File versionNot applicable
File size4,761
Date (UTC)25-Sep-2014
Time (UTC)03:29
File namePackage_1_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,052
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_2_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,235
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_3_for_kb3002297~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,037
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_for_kb3002297_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,467
Date (UTC)25-Sep-2014
Time (UTC)05:46
File namePackage_for_kb3002297_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,130
Date (UTC)25-Sep-2014
Time (UTC)05:46

Additional file information for Windows 8.1

Additional files for all supported x86-based versions of Windows 8.1
File namePackage_1_for_kb3002297~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,821
Date (UTC)29-Sep-2014
Time (UTC)20:42
File namePackage_2_for_kb3002297~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,821
Date (UTC)29-Sep-2014
Time (UTC)20:42
File namePackage_for_kb3002297_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,681
Date (UTC)29-Sep-2014
Time (UTC)20:42
File namePackage_for_kb3002297_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,461
Date (UTC)29-Sep-2014
Time (UTC)20:42
File nameX86_63742353ef0423b2084b314fd60b62ad_31bf3856ad364e35_6.3.9600.17385_none_de0965b8dbafc6ff.manifest
File versionNot applicable
File size701
Date (UTC)29-Sep-2014
Time (UTC)20:42
File nameX86_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_1f7ba3a4a55ea92c.manifest
File versionNot applicable
File size4,096
Date (UTC)27-Sep-2014
Time (UTC)05:41
Additional files for all supported x64-based versions of Windows 8.1
File nameAmd64_0238cfcd64a2c7b059ec05852df6ef0c_31bf3856ad364e35_6.3.9600.17385_none_0ec7ac204afdcb39.manifest
File versionNot applicable
File size705
Date (UTC)29-Sep-2014
Time (UTC)20:44
File nameAmd64_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_7b9a3f285dbc1a62.manifest
File versionNot applicable
File size4,100
Date (UTC)27-Sep-2014
Time (UTC)07:28
File namePackage_1_for_kb3002297~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,831
Date (UTC)29-Sep-2014
Time (UTC)20:44
File namePackage_2_for_kb3002297~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,831
Date (UTC)29-Sep-2014
Time (UTC)20:44
File namePackage_for_kb3002297_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,691
Date (UTC)29-Sep-2014
Time (UTC)20:44
File namePackage_for_kb3002297_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,469
Date (UTC)29-Sep-2014
Time (UTC)20:44
Additional files for all supported ARM-based versions of Windows 8.1
File nameArm_77843002dd9dd01ae000e1454d44674b_31bf3856ad364e35_6.3.9600.17385_none_e5411ae80da0710c.manifest
File versionNot applicable
File size701
Date (UTC)29-Sep-2014
Time (UTC)20:43
File nameArm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.3.9600.17385_none_1f7e15fca55bc7f2.manifest
File versionNot applicable
File size4,096
Date (UTC)27-Sep-2014
Time (UTC)04:54
File namePackage_1_for_kb3002297~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,821
Date (UTC)29-Sep-2014
Time (UTC)20:43
File namePackage_2_for_kb3002297~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,821
Date (UTC)29-Sep-2014
Time (UTC)20:43
File namePackage_for_kb3002297_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,681
Date (UTC)29-Sep-2014
Time (UTC)20:43
File namePackage_for_kb3002297_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,461
Date (UTC)29-Sep-2014
Time (UTC)20:43

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

The SMB Redirector component implements the client part of the file-and-print sharing functionality exposed by Windows through Microsoft Networking. The implementation is based on the Server Message Block (SMB) protocol. The SMB protocol lets the client computer to access files on another computer that implements the SMB Service part of the file-and-print sharing functionality, and access to a shared printer.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 3002297
Revision : 1
Created on : 1/7/2017
Published on : 11/18/2014
Exists online : False
Views : 149