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  2. You cannot connect to a network printer by using the CNAME for the print server in a Windows Server 2012 R2 DNS environment

You cannot connect to a network printer by using the CNAME for the print server in a Windows Server 2012 R2 DNS environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • In a Windows Server 2012 R2 Domain Name System (DNS) environment, you create an alias (CNAME) resource record for a print server.
  • You install a Windows Server 2012 R2 print server or a Windows Server 2008 R2 print server and then configure and share the print queue.
  • You configure this print server to use the DNS server.
  • You try to connect from a Windows client to the printer by using the CNAME.

In this scenario, the client cannot connect to the printer by using the CNAME that is used by the print server.

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Resolution

To resolve this issue, we have released updates for Windows 8.1 or Windows Server 2012 R2, and we have released hotfixes for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2.
Shall I choose hotfix or update rollup?
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the December 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Get the hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2. Or, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.17480112,12804-Nov-201404:41x86
Spoolsv.exe6.3.9600.17480559,61604-Nov-201403:44x86
For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.17480128,51204-Nov-201406:27x64
Spoolsv.exe6.3.9600.17480827,39204-Nov-201405:01x64
For all supported ARM-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Splwow64.exe6.3.9600.16384108,54422-Aug-201302:52Not applicable
Spoolsv.exe6.3.9600.17480497,66404-Nov-201402:43Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.18658317,95211-Nov-201402:44x86
Spoolsv.exe6.1.7601.22865317,95211-Nov-201403:21x86
Spoolsv.exe6.1.7601.18658317,95211-Nov-201402:44x86
Spoolsv.exe6.1.7601.22865317,95211-Nov-201403:21x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.18658559,61611-Nov-201403:08x64
Spoolsv.exe6.1.7601.22865560,12811-Nov-201403:44x64
Spoolsv.exe6.1.7601.18658559,61611-Nov-201403:08x64
Spoolsv.exe6.1.7601.22865560,12811-Nov-201403:44x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7601.186581,085,44011-Nov-201402:23IA-64
Spoolsv.exe6.1.7601.228651,085,44011-Nov-201402:24IA-64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File namePackage_1_for_kb3001267~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,841
Date (UTC)04-Nov-2014
Time (UTC)20:09
File namePackage_for_kb3001267_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,405
Date (UTC)04-Nov-2014
Time (UTC)20:09
File namePackage_for_kb3001267_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum
File versionNot applicable
File size1,473
Date (UTC)04-Nov-2014
Time (UTC)20:09
File nameX86_0408194c811230e6156b8c34384a377e_31bf3856ad364e35_6.3.9600.17480_none_cc66bdcfc3915048.manifest
File versionNot applicable
File size709
Date (UTC)04-Nov-2014
Time (UTC)20:09
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_6ae7519edd260bc0.manifest
File versionNot applicable
File size245,142
Date (UTC)04-Nov-2014
Time (UTC)06:10
Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2
File nameAmd64_100dd0bfc4176d99ff2116f0f3069829_31bf3856ad364e35_6.3.9600.17480_none_ff5c902bfa3917a2.manifest
File versionNot applicable
File size713
Date (UTC)04-Nov-2014
Time (UTC)20:13
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_c705ed2295837cf6.manifest
File versionNot applicable
File size245,695
Date (UTC)04-Nov-2014
Time (UTC)08:00
File namePackage_1_for_kb3001267~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size2,066
Date (UTC)04-Nov-2014
Time (UTC)20:13
File namePackage_for_kb3001267_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,413
Date (UTC)04-Nov-2014
Time (UTC)20:13
File namePackage_for_kb3001267_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum
File versionNot applicable
File size1,696
Date (UTC)04-Nov-2014
Time (UTC)20:13
Additional files for all supported ARM-based versions of Windows 8.1
File nameArm_98f13caa6dc394ef32f6085f536d3788_31bf3856ad364e35_6.3.9600.17480_none_de02c1b12fe5b4b1.manifest
File versionNot applicable
File size709
Date (UTC)04-Nov-2014
Time (UTC)20:13
File nameArm_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17480_none_6ae9c3f6dd232a86.manifest
File versionNot applicable
File size242,677
Date (UTC)04-Nov-2014
Time (UTC)20:13
File namePackage_1_for_kb3001267~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,841
Date (UTC)04-Nov-2014
Time (UTC)20:13
File namePackage_for_kb3001267_rtm_gm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,405
Date (UTC)04-Nov-2014
Time (UTC)20:13
File namePackage_for_kb3001267_rtm~31bf3856ad364e35~arm~~6.3.1.0.mum
File versionNot applicable
File size1,473
Date (UTC)04-Nov-2014
Time (UTC)20:13

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_0944dc43782958f7a591ab8b95b10667_31bf3856ad364e35_6.1.7601.22865_none_550051a5b5dc6d97.manifest
File versionNot applicable
File size709
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameX86_1f76470b5771b1b67c08f9f542dbc328_31bf3856ad364e35_7.1.7601.18658_none_642568d8303476fd.manifest
File versionNot applicable
File size709
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameX86_698df19bbd5a3167c46b5212bbca575f_31bf3856ad364e35_7.1.7601.22865_none_5ac885bb570bb31e.manifest
File versionNot applicable
File size709
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameX86_ccc72c1da6cb6abba9f1e1cfa3b6cf69_31bf3856ad364e35_6.1.7601.18658_none_c5af2c863e589141.manifest
File versionNot applicable
File size709
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_d82bb9a31fe7ca09.manifest
File versionNot applicable
File size207,265
Date (UTC)11-Nov-2014
Time (UTC)03:10
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_d8a7878a391036e6.manifest
File versionNot applicable
File size207,265
Date (UTC)11-Nov-2014
Time (UTC)03:51
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.18658_none_c99c35e8aace72d8.manifest
File versionNot applicable
File size206,947
Date (UTC)11-Nov-2014
Time (UTC)03:09
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22865_none_ca1803cfc3f6dfb5.manifest
File versionNot applicable
File size206,947
Date (UTC)11-Nov-2014
Time (UTC)03:49
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_32538c55e3a691d3f76deb071af63aad_31bf3856ad364e35_7.1.7601.22865_none_608d6bf8c31c6448.manifest
File versionNot applicable
File size713
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameAmd64_516193b35b297b9a1ac72635f7af73b8_31bf3856ad364e35_6.1.7601.18658_none_54531741f16e32c5.manifest
File versionNot applicable
File size713
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameAmd64_592b1e09ee895b4015ba5a79aa9dfff1_31bf3856ad364e35_6.1.7601.22865_none_0fcaa819f69cfa05.manifest
File versionNot applicable
File size713
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameAmd64_afccdfd4b43e035367e98eebf259db19_31bf3856ad364e35_7.1.7601.18658_none_4c9b9fbea6e6f8e8.manifest
File versionNot applicable
File size713
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_344a5526d8453b3f.manifest
File versionNot applicable
File size207,260
Date (UTC)11-Nov-2014
Time (UTC)03:59
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_34c6230df16da81c.manifest
File versionNot applicable
File size207,260
Date (UTC)11-Nov-2014
Time (UTC)04:22
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.18658_none_25bad16c632be40e.manifest
File versionNot applicable
File size206,942
Date (UTC)11-Nov-2014
Time (UTC)03:58
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22865_none_26369f537c5450eb.manifest
File versionNot applicable
File size206,942
Date (UTC)11-Nov-2014
Time (UTC)04:21
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_6c3184d72bd204888cee3649694c6ac6_31bf3856ad364e35_6.1.7601.18658_none_0f4d826fae2360dd.manifest
File versionNot applicable
File size711
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameIa64_6d56c6571c996573050ad84bb35b23ce_31bf3856ad364e35_6.1.7601.22865_none_f33e1777aee692a7.manifest
File versionNot applicable
File size711
Date (UTC)11-Nov-2014
Time (UTC)09:39
File nameIa64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.18658_none_d82d5d991fe5d305.manifest
File versionNot applicable
File size207,261
Date (UTC)11-Nov-2014
Time (UTC)03:14
File nameIa64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22865_none_d8a92b80390e3fe2.manifest
File versionNot applicable
File size207,261
Date (UTC)11-Nov-2014
Time (UTC)03:45

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 3001267
Revision : 1
Created on : 1/7/2017
Published on : 12/30/2014
Exists online : False
Views : 194