Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Windows Journal crashes when you import a Word document that contains pictures Windows 7 or Windows Server 2008 R2

Windows Journal crashes when you import a Word document that contains pictures Windows 7 or Windows Server 2008 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have update 2971850 installed on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You try to import a Microsoft Word document that contains pictures to Windows Journal on the computer.
In this scenario, Windows Journal crashes.

↑ Back to the top

How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 7 or Windows Server 2008 R2.

Hotfix for Windows 7 or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

↑ Back to the top

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.17xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Jnwdrv.dll0.3.7600.17631969,72812-Sep-141:42x86
Jnwdui.dll0.3.7600.1638584,48014-Jul-091:15x86
Jnwmon.dll0.3.7600.1638519,96814-Jul-091:15x86
Jnwppr.dll0.3.7600.1638522,52814-Jul-091:15x86
Pdialog.exe0.3.7600.1638548,64014-Jul-091:14x86
Jnwdrv.dll0.3.7600.21836969,72812-Sep-141:36x86
Jnwdui.dll0.3.7600.1638584,48014-Jul-091:15x86
Jnwmon.dll0.3.7600.1638519,96814-Jul-091:15x86
Jnwppr.dll0.3.7600.1638522,52814-Jul-091:15x86
Pdialog.exe0.3.7600.1638548,64014-Jul-091:14x86
Jnwdrv.dll0.3.7600.17631969,72812-Sep-141:42x86
Jnwdui.dll0.3.7600.1638584,48014-Jul-091:15x86
Jnwmon.dll0.3.7600.1638519,96814-Jul-091:15x86
Jnwppr.dll0.3.7600.1638522,52814-Jul-091:15x86
Jnwdrv.dll0.3.7600.21836969,72812-Sep-141:36x86
Jnwdui.dll0.3.7600.1638584,48014-Jul-091:15x86
Jnwmon.dll0.3.7600.1638519,96814-Jul-091:15x86
Jnwppr.dll0.3.7600.1638522,52814-Jul-091:15x86
Inkdiv.dll6.1.7600.16385274,94414-Jul-091:15x86
Inked.dll6.1.7600.16385216,06414-Jul-091:15x86
Inkobj.dll6.1.7600.163851,415,16814-Jul-091:15x86
Journal.dll6.1.7600.17631937,47212-Sep-141:42x86
Rtscom.dll6.1.7600.16385126,46414-Jul-091:16x86
Inkdiv.dll6.1.7600.16385274,94414-Jul-091:15x86
Inked.dll6.1.7600.16385216,06414-Jul-091:15x86
Inkobj.dll6.1.7600.214981,416,1929-Apr-135:55x86
Journal.dll6.1.7600.21836937,47212-Sep-141:36x86
Rtscom.dll6.1.7600.16385126,46414-Jul-091:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Jnwdrv.dll0.3.7600.176311,403,39212-Sep-141:49x64
Jnwdui.dll0.3.7600.1638598,81614-Jul-091:41x64
Jnwmon.dll0.3.7600.1638524,57614-Jul-091:41x64
Jnwppr.dll0.3.7600.1638527,64814-Jul-091:41x64
Pdialog.exe0.3.7600.1638551,20014-Jul-091:39x64
Jnwdrv.dll0.3.7600.218361,403,39212-Sep-141:53x64
Jnwdui.dll0.3.7600.1638598,81614-Jul-091:41x64
Jnwmon.dll0.3.7600.1638524,57614-Jul-091:41x64
Jnwppr.dll0.3.7600.1638527,64814-Jul-091:41x64
Pdialog.exe0.3.7600.1638551,20014-Jul-091:39x64
Jnwdrv.dll0.3.7600.176311,403,39212-Sep-141:49x64
Jnwdui.dll0.3.7600.1638598,81614-Jul-091:41x64
Jnwmon.dll0.3.7600.1638524,57614-Jul-091:41x64
Jnwppr.dll0.3.7600.1638527,64814-Jul-091:41x64
Jnwdrv.dll0.3.7600.218361,403,39212-Sep-141:53x64
Jnwdui.dll0.3.7600.1638598,81614-Jul-091:41x64
Jnwmon.dll0.3.7600.1638524,57614-Jul-091:41x64
Jnwppr.dll0.3.7600.1638527,64814-Jul-091:41x64
Inkdiv.dll6.1.7600.16385353,28014-Jul-091:41x64
Inked.dll6.1.7600.16385275,45614-Jul-091:41x64
Inkobj.dll6.1.7600.163852,103,29614-Jul-091:41x64
Journal.dll6.1.7600.176311,367,55212-Sep-141:49x64
Rtscom.dll6.1.7600.16385169,98414-Jul-091:41x64
Inkdiv.dll6.1.7600.16385353,28014-Jul-091:41x64
Inked.dll6.1.7600.16385275,45614-Jul-091:41x64
Inkobj.dll6.1.7600.214982,103,8089-Apr-136:45x64
Journal.dll6.1.7600.218361,367,55212-Sep-141:53x64
Rtscom.dll6.1.7600.16385169,98414-Jul-091:41x64

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 3000406
Revision : 1
Created on : 1/7/2017
Published on : 10/14/2014
Exists online : False
Views : 153