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Unexpected display rotation after you close an application in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have an Intel® Atom™ Processor Z373x series based device that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • You turn on the device in a native display orientation and rotate the device 90 degrees. Then you encounter one of the following situations: 
    • The device becomes landscape if the native display orientation is portrait.
    • The device becomes portrait if the native display orientation is landscape.
  • You restart the device, and then the device keeps in a non-native display orientation after restarting.
  • You run a Windows Store app or run volume control in desktop.
In this scenario, when you close the application or the volume control, the screen returns to desktop in the native display orientation.

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Cause

This issue occurs because the LastAutoRequest registry value in the following registry path is not initialized:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation\NonPreserve

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How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

Hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.172943,525,63205-Sep-201402:24x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21322-Aug-201306:44Not applicable
Win32k.sys6.3.9600.172944,149,24805-Sep-201403:03x64
Wow64_win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Win32k.ptxmlNot applicable4,21321-Aug-201323:33Not applicable
Win32k.sys6.3.9600.172943,106,30405-Sep-201401:52Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_5b3221ee81a28d7cf449fa1aae85301d_31bf3856ad364e35_6.3.9600.17294_none_f120059a6074dc54.manifest
File versionNot applicable
File size694
Date (UTC)10-Sep-2014
Time (UTC)21:51
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17294_none_4d8855a7b6289769.manifest
File versionNot applicable
File size125,412
Date (UTC)05-Sep-2014
Time (UTC)03:53
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_90f76e46d30b055972c86e474683f323_31bf3856ad364e35_6.3.9600.17294_none_308b2fc4e5c7ef8e.manifest
File versionNot applicable
File size698
Date (UTC)10-Sep-2014
Time (UTC)21:51
PlatformNot applicable
File nameAmd64_f444b3710fe499c2225d1662d922edea_31bf3856ad364e35_6.3.9600.17294_none_3d8f17c32ba094e9.manifest
File versionNot applicable
File size698
Date (UTC)10-Sep-2014
Time (UTC)21:51
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17294_none_a9a6f12b6e86089f.manifest
File versionNot applicable
File size125,416
Date (UTC)05-Sep-2014
Time (UTC)04:35
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17294_none_b3fb9b7da2e6ca9a.manifest
File versionNot applicable
File size124,683
Date (UTC)05-Sep-2014
Time (UTC)03:53
PlatformNot applicable
Additional files for Windows RT 8.1
File propertyValue
File nameArm_46a5e01120c23405bed3c5c21b51f476_31bf3856ad364e35_6.3.9600.17294_none_e147af39da53c537.manifest
File versionNot applicable
File size694
Date (UTC)10-Sep-2014
Time (UTC)21:51
PlatformNot applicable
File nameArm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17294_none_4d8ac7ffb625b62f.manifest
File versionNot applicable
File size125,412
Date (UTC)05-Sep-2014
Time (UTC)02:53
PlatformNot applicable


Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2998590
Revision : 1
Created on : 1/7/2017
Published on : 1/21/2015
Exists online : False
Views : 215