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"You only have administrative or read-only access to your organization" error when you configure Microsoft Dynamics CRM for Microsoft Office Outlook

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Symptoms

When you try to configure Microsoft Dynamics CRM for Microsoft Office Outlook, you receive the following error message:

“You only have administrative or read-only access to your organization. To configure the organization with Outlook, you must have read-write access” 

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Cause

The Microsoft Dynamics CRM user's access-mode is not set to read-write (administrative or read-only). This is common if the user has been set as administrator only in Office 365.

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Resolution

In the Microsoft Dynamics CRM organization, set the option of the user to have their access-mode set to read-write.

The user needs a CRM Online license assigned as well. To assign a Microsoft Dynamics CRM Online license, sign into http://portal.office.com as a user with O365 administrative privileges and assign a Microsoft Dynamics CRM Online license to your user account. It may take a few minutes before the license information synchronizes from Office 365 to Microsoft Dynamics CRM Online.

For detailed steps on how to assign a license in Office 365, refer to the following article:

Assign or unassign licenses for Office 365 for business
https://support.office.com/article/Assign-or-unassign-licenses-for-Office-365-for-business-997596B5-4173-4627-B915-36ABAC6786DC

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More Information

If you are still encountering issues connecting CRM for Outlook to your CRM Online organization, a diagnostic tool is available to help diagnose the issue:

CRM for Outlook Configuration Diagnostic

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2997751
Revision : 1
Created on : 1/7/2017
Published on : 2/4/2016
Exists online : False
Views : 317