NTFS file system freezes on a data deduplication volume in Windows Server 2012 R2

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Symptoms

Issue 1
On a computer that is running Windows Server 2012 R2, the server may crash, and you receive the following error:

Bug Check 0x0000009E

Issue 2
New Technology File System (NTFS) or Network File System (NFS) service freezes on a data deduplication-enabled volume.

Issue 3
Access to NFS shares that are mounted on a data deduplication-enabled volume is frozen.

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Cause

These issues occur because data deduplication requires more space. If the requested space is not allocated, a recursive call (Ntfs!NtfsWriteUsnJournalChanges) occurs, followed by a deadlock.

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Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1 or Windows Server 2012 R2.

Shall I choose hotfix or update rollup?

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows Server 2012 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows Server 2012 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.3.960 0.17 xxx Windows Server 2012 R2 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.17 xxx	Windows Server 2012 R2	RTM	GDR

For all supported x64-based versions of Windows Server 2012 R2

File name	File version	File size	Date	Time	Platform
Ntfs.sys	6.3.9600.17329	2,028,864	29-Aug-2014	08:06	x64

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2

File property	Value
File name	Amd64_76d89afee31fda04ddec1835d8d2994d_31bf3856ad364e35_6.3.9600.17329_none_2b8e6b2f7ed02608.manifest
File version	Not applicable
File size	696
Date (UTC)	29-Aug-2014
Time (UTC)	19:50
File name	Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.3.9600.17329_none_977553f9f0ad90b5.manifest
File version	Not applicable
File size	16,011
Date (UTC)	29-Aug-2014
Time (UTC)	08:17