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Print jobs are intermittently processed slowly through Windows 8.1-based or Windows Server 2012 R2-based printer servers

View products that this article applies to.

Symptoms

You encounter the following issues on a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2:
  • Many print jobs are stuck in the print queue.
  • Print jobs are processed very slowly.
  • The Printfilterpipelinesvc.exe process on a printer server shows high CPU usage.

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Cause

This issue occurs because the temporary files that are used to store font metrics for each print job are not deleted. For high usage print servers, this could lead to many files. This causes the slow performance.

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Resolution

To resolve this issue, we have released an update rollup or hotfixes for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

The following update rollup is available:
2995388 October 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
 

Hotfix for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must have update 2919355 installed in Windows 8.1 and Windows Server 2012 R2. 

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported versions of Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173343,773,44004-Sep-201400:34Not applicable
Msxpsps.dll0.3.9600.173343,775,48804-Sep-201400:34Not applicable
V3hostingfilter-pipelineconfig.xmlNot applicable38501-Aug-201402:42Not applicable
V3hostingfilter.dll0.3.9600.1733444,03204-Sep-201400:36Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173344,510,72004-Sep-201400:54x86
Msxpsps.dll0.3.9600.173344,472,83204-Sep-201400:54x86
V3hostingfilter-pipelineconfig.xmlNot applicable38501-Aug-201402:37Not applicable
V3hostingfilter.dll0.3.9600.1733441,47204-Sep-201401:00x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Msxpspcl6.dll0.3.9600.173344,510,72004-Sep-201400:54x86
Msxpsps.dll0.3.9600.173344,472,83204-Sep-201400:54x86
V3hostingfilter-pipelineconfig.xmlNot applicable38501-Aug-201402:37Not applicable
V3hostingfilter.dll0.3.9600.1733441,47204-Sep-201401:00x86
Additional file information

Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
Additional files for all supported versions of Windows RT 8.1
File propertyValue
File nameArm_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_daf85351bfed036a.manifest
File versionNot applicable
File size4,805
Date (UTC)04-Sep-2014
Time (UTC)01:21
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_daf5e0f9bfefe4a4.manifest
File versionNot applicable
File size4,813
Date (UTC)04-Sep-2014
Time (UTC)02:29
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_ntprint4.inf_31bf3856ad364e35_6.3.9600.17334_none_37147c7d784d55da.manifest
File versionNot applicable
File size4,825
Date (UTC)04-Sep-2014
Time (UTC)03:14

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew, kbautohotfix, kbhotfixserver, kb

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Article Info
Article ID : 2996807
Revision : 2
Created on : 6/13/2017
Published on : 6/13/2017
Exists online : False
Views : 247