Microsoft Partner Signature Cloud Support (SCS) provides partners with unlimited cloud support to keep their and their customers' services operating smoothly. SCS handles technical support scenarios for Microsoft Office 365 and Microsoft Azure. To verify that you are eligible for this benefit and to learn more, see the Signature Cloud Support for Microsoft Office 365 guide .
Get Office 365 technical support
Click the link below to submit your Office 365 incident online. After completing the online submission you will be contacted by a Microsoft support professional.Submit Office 365 incident online
Online incident submission step by step for Office 365
- On this "Welcome to Microsoft Partner Signature Cloud Support" page, click the "Submit Office 365 incident online" link next to the Office 365 logo.
- Identify the issue by selecting the Issue type, Service, Service area, and Problem area, and then click next.
- On the "add a detailed description" page, fill out the Title, Description, and Error message, provide your Contact name and Contact phone number, and then click next.
- Additional supporting information will be gathered on the "add supporting information" page. Complete all fields, and then click next.
- If there are any files relevant to this issues, attach those files on the "attach file" page, and then click Submit.
- After the submission has been received you will receive a confirmation message and an email confirmation will be sent to email address provided.
Get Microsoft Azure technical support
Click the link below to submit your Microsoft Azure incident online. After completing the online submission you will be contacted by a Microsoft support professional.Submit Microsoft Azure incident online
Online incident submission step by step for Microsoft Azure
- On this "Welcome to Microsoft Partner Signature Cloud Support" page, click the "Submit Microsoft Azure incident online" link next to the Microsoft Azure logo.
- In the "Other support options," click the "Microsoft Professional Contract Support (for MSDN, TechNet, MPN Subscribers)" link.
- Select Product, Problem type, and Category, and then click Continue.
- On the "Select a contract" page, select the Professional Support Contract associated with your Signature Cloud Support Benefit. If a Professional Support Contract is not available then add one by providing your Access ID and Contract ID associated with your Signature Cloud Support benefit. After adding a new Professional Support Contract, select the contract, and then click Continue.
- On the "Your contact information" page validate that a valid Telephone number, Email address, and Time zone are provided, and then click Continue.
- On the "Problem Details" page fill out the entire form, upload any relevant files, and then click "Submit."
- After the submission has been received you will receive a confirmation message and an email confirmation will be sent to your preferred email address.