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Screen flickers when you close a window in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

This article describes an issue that occurs when you close a window in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to resolve this issue. The hotfix has a prerequisite.

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Symptoms

When you use VMWare Horizon View Client, the Desktop Windows Manager (Dwm.exe) process crashes if you close a window. This issue occurs only when the "Animate windows when minimizing and maximizing" option is selected. To locate this option, open the System item in Control Panel, click Advanced system settings, click Settings in the Performance area, and then locate the option under the Visual Effects tab.

Note When Dwm.exe crashes, the screen may flicker because Dwm.exe is reloaded.

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Cause

This issue occurs because of a defect in Dwm.exe that causes the process to incorrectly show the visual effect of closing the window.

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Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1 or Windows Server 2012 R2.

Shall I choose hotfix or update rollup?
The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2

To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 or Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

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For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Dwmcore.dll6.3.9600.173831,944,57625-Sep-201400:49x86
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06921-Aug-201323:39Not applicable
D3d11.dll6.3.9600.173831,931,70425-Sep-201402:45x86
Dxgi.dll6.3.9600.17383429,67225-Sep-201402:45x86
Cdd.dll6.3.9600.17383176,64025-Sep-201402:39x86
Dxgkrnl.sys6.3.9600.173831,329,98425-Sep-201402:45x86
Dxgmms1.sys6.3.9600.17383319,80825-Sep-201402:45x86
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:37Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Dwmcore.dll6.3.9600.173832,259,96825-Sep-201401:15x64
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06922-Aug-201306:44Not applicable
D3d11.dll6.3.9600.173832,317,51225-Sep-201403:41x64
Dxgi.dll6.3.9600.17383544,41625-Sep-201403:41x64
Cdd.dll6.3.9600.17383206,33625-Sep-201403:35x64
Dxgkrnl.sys6.3.9600.173831,543,48825-Sep-201403:41x64
Dxgmms1.sys6.3.9600.17383389,95225-Sep-201403:41x64
Lddmcore.ptxmlNot applicable7,20806-Mar-201401:36Not applicable
Dwmcore.dll6.3.9600.173831,944,57625-Sep-201400:49x86
Microsoft-windows-desktopwindowmanager-compositor.ptxmlNot applicable4,06921-Aug-201323:39Not applicable
D3d11.dll6.3.9600.173831,931,70425-Sep-201402:45x86
Dxgi.dll6.3.9600.17383429,67225-Sep-201402:45x86

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_18ea962d34bc597afc5e9ec650f3a4ab_31bf3856ad364e35_6.3.9600.17383_none_b048237ae2c2c419.manifest
File versionNot applicable
File size1,050
Date (UTC)26-Sep-2014
Time (UTC)01:21
PlatformNot applicable
File nameX86_993feeccbf3b04dfc9f857122e00d5ed_31bf3856ad364e35_6.3.9600.17383_none_9abddc27812be4c3.manifest
File versionNot applicable
File size1,753
Date (UTC)26-Sep-2014
Time (UTC)01:21
PlatformNot applicable
File nameX86_b4f114ac76f3168d0adde318e0f571da_31bf3856ad364e35_6.3.9600.17383_none_fcff8295816bc101.manifest
File versionNot applicable
File size696
Date (UTC)26-Sep-2014
Time (UTC)01:21
PlatformNot applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17383_none_9a21006c5af88405.manifest
File versionNot applicable
File size155,726
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17383_none_8456fc4be946acea.manifest
File versionNot applicable
File size714,881
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17383_none_cf1d25c83a274f50.manifest
File versionNot applicable
File size112,634
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17383_none_40674613ff275b04.manifest
File versionNot applicable
File size385,241
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_02bc26c32011f1252707f397f994174d_31bf3856ad364e35_6.3.9600.17383_none_140ae8a92a27ed49.manifest
File versionNot applicable
File size1,056
Date (UTC)26-Sep-2014
Time (UTC)01:30
PlatformNot applicable
File nameAmd64_18ea962d34bc597afc5e9ec650f3a4ab_31bf3856ad364e35_6.3.9600.17383_none_0c66befe9b20354f.manifest
File versionNot applicable
File size1,052
Date (UTC)26-Sep-2014
Time (UTC)01:30
PlatformNot applicable
File nameAmd64_8be114641d64c56beb57bc199db76bee_31bf3856ad364e35_6.3.9600.17383_none_6e10d702fbce48af.manifest
File versionNot applicable
File size1,086
Date (UTC)26-Sep-2014
Time (UTC)01:30
PlatformNot applicable
File nameAmd64_c0b597c24770527ad345860c43c4ee6a_31bf3856ad364e35_6.3.9600.17383_none_52dacf150f3c8b9d.manifest
File versionNot applicable
File size700
Date (UTC)26-Sep-2014
Time (UTC)01:30
PlatformNot applicable
File nameAmd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17383_none_f63f9bf01355f53b.manifest
File versionNot applicable
File size155,730
Date (UTC)25-Sep-2014
Time (UTC)03:46
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17383_none_e07597cfa1a41e20.manifest
File versionNot applicable
File size714,883
Date (UTC)25-Sep-2014
Time (UTC)03:46
PlatformNot applicable
File nameAmd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17383_none_2b3bc14bf284c086.manifest
File versionNot applicable
File size112,636
Date (UTC)25-Sep-2014
Time (UTC)03:46
PlatformNot applicable
File nameAmd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17383_none_9c85e197b784cc3a.manifest
File versionNot applicable
File size385,245
Date (UTC)25-Sep-2014
Time (UTC)03:46
PlatformNot applicable
File nameX86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17383_none_9a21006c5af88405.manifest
File versionNot applicable
File size155,726
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17383_none_8456fc4be946acea.manifest
File versionNot applicable
File size714,881
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable
File nameX86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17383_none_cf1d25c83a274f50.manifest
File versionNot applicable
File size112,634
Date (UTC)25-Sep-2014
Time (UTC)02:52
PlatformNot applicable



Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2996432
Revision : 1
Created on : 1/7/2017
Published on : 11/20/2014
Exists online : False
Views : 204