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Retail statement that includes blank dimensions of transactions cannot be posted and a sales order is generated without an invoice in Microsoft Dynamics AX 2012 R3

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

A retail statement that contains blank dimensions of transactions cannot be posted and a sales order is generated without an invoice in Microsoft Dynamics AX 2012 R3.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,14426-Jun-201414:37x86
Axupdate.exeNot Applicable62,12826-Jun-201414:37x86
Dynamicsax2012r3-kb2996213-syplabels.axmodel6.3.164.28534,123,36827-Aug-201403:27Not Applicable
Dynamicsax2012r3_cl4543716.axmodel6.3.164.285315,05627-Aug-201403:27Not Applicable
Hotfixdependencygraph.dgmlNot Applicable47727-Aug-201403:27Not Applicable
Hotfixinformation.xmlNot Applicable90827-Aug-201403:27Not Applicable
Axsetupsp.exe6.3.164.25781,985,19212-Aug-201422:27x86
Axsetupsplib.dll6.3.164.129292,85626-Jun-201414:37x86
Axsetupui.exe6.3.164.1292362,16026-Jun-201414:37x86
Axutillib.dll6.3.164.564978,60826-Jun-201414:37x86
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.238439,16012-Aug-201401:05x86
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.238445,80012-Aug-201401:05x86
Microsoft.dynamics.servicing.operations.dll6.3.164.238444,26412-Aug-201401:05x86
Axsetupsp.resources.dll6.3.164.490514,75226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490498,36826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490498,36826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490502,46426-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490490,17626-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490506,56026-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490502,46426-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490498,36826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490518,84826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490498,36826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490498,36826-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490502,46426-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490502,46426-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490535,23226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490494,27226-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490568,00026-Jun-201414:37x86
Axsetupsp.resources.dll6.3.164.490486,08026-Jun-201414:37x86


Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbexpertisebeginner, kbexpertiseinter, kbexpertiseadvanced, kbnoloc, kbqfe, kbmbsmigrate, kbmbspartner, kb, kbsurveynew, kbautohotfix, kbmbsquickpub, kbhotfixserver

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Article Info
Article ID : 2996213
Revision : 4
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 351