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You cannot accept debit card payments that contain certain PIN pads when the register number contains an alphanumeric value in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

When the registry number contains an alphanumeric value, you cannot accept debit card payments that contain certain PIN pads in Microsoft Dynamics AX 2012 R2.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformat ion/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Application Hotfix
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,14412-Dec-201306:32x86
Axupdate.exeNot Applicable61,61612-Dec-201306:32x86
Dynamicsax2012r2-kb2909140-foundation.axmodel6.2.1000.474817,13614-Nov-201311:15Not Applicable
Dynamicsax2012r2-kb2995766-foundation.axmodel6.2.1000.886729,671,65604-Sep-201416:02Not Applicable
Dynamicsax2012r2-kb2995766-fpplabels.axmodel6.2.1000.886718,15204-Sep-201416:02Not Applicable
Dynamicsax2012r2-kb2995766-rupayroll.axmodel6.2.1000.8867611,56004-Sep-201416:02Not Applicable
Dynamicsax2012r2-kb2995766-syplabels.axmodel6.2.1000.886712,589,80004-Sep-201416:02Not Applicable
Axsetupsp.exe6.2.1000.84591,886,88809-Jul-201413:27x86
Axsetupsplib.dll6.2.1000.845980,04809-Jul-201413:27x86
Axsetupui.exe6.2.1000.5369211,63212-Dec-201306:32x86
Axutillib.dll6.2.120.0929,96004-Sep-201416:02x86
Microsoft.dynamics.servicing.operations.dll6.2.1000.317441,71212-Dec-201306:32x86
Axsetupsp.resources.dll6.2.147.8303387,76804-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303371,38404-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303383,67204-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303395,96004-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303387,76804-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201416:02x86
Axsetupsp.resources.dll6.2.147.8303395,96004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303416,44004-Sep-201416:01x86
Axsetupsp.resources.dll6.2.147.8303371,38404-Sep-201416:01x86
Kernel Hotfix
File nameFile versionFile sizeDateTimePlatformService branch
Aximpactanalysis.exeNot Applicable62,14411-Dec-201318:51x86Not Applicable
Axupdate.exeNot Applicable61,61611-Dec-201318:51x86Not Applicable
Clientoba32.mspNot Applicable38,055,93604-Sep-201413:40Not ApplicableNot Applicable
Clientoba64.mspNot Applicable38,227,96804-Sep-201413:41Not ApplicableNot Applicable
Commercedataexchangereal-timeservice.mspNot Applicable159,74404-Sep-201413:40Not ApplicableNot Applicable
Commercedataexchangesynchservice32.mspNot Applicable196,60804-Sep-201413:40Not ApplicableNot Applicable
Commercedataexchangesynchservice64.mspNot Applicable196,60804-Sep-201413:40Not ApplicableNot Applicable
Components32.mspNot Applicable26,226,68804-Sep-201413:40Not ApplicableNot Applicable
Components64.mspNot Applicable44,212,22404-Sep-201413:41Not ApplicableNot Applicable
Dixf_aos_x64.mspNot Applicable73,72804-Sep-201413:40Not ApplicableNot Applicable
Dixf_aos_x86.mspNot Applicable73,72804-Sep-201413:40Not ApplicableNot Applicable
Dixf_client_x64.mspNot Applicable159,74404-Sep-201413:40Not ApplicableNot Applicable
Dixf_client_x86.mspNot Applicable159,74404-Sep-201413:40Not ApplicableNot Applicable
Dixf_service_x64.mspNot Applicable393,21604-Sep-201413:40Not ApplicableNot Applicable
Dixf_service_x86.mspNot Applicable393,21604-Sep-201413:40Not ApplicableNot Applicable
Objectserver32.mspNot Applicable16,363,52004-Sep-201413:40Not ApplicableNot Applicable
Objectserver64.mspNot Applicable24,457,21604-Sep-201413:40Not ApplicableNot Applicable
Retaildatabaseutility.mspNot Applicable663,55204-Sep-201413:40Not ApplicableNot Applicable
Retailheadquarters32.mspNot Applicable3,080,19204-Sep-201413:40Not ApplicableNot Applicable
Retailheadquarters64.mspNot Applicable3,080,19204-Sep-201413:40Not ApplicableNot Applicable
Retailonlinechannel.mspNot Applicable2,756,60804-Sep-201413:40Not ApplicableNot Applicable
Retailpos.mspNot Applicable7,569,40804-Sep-201413:40Not ApplicableNot Applicable
Retailposplugins.mspNot Applicable49,008,64004-Sep-201413:40Not ApplicableRETAILPOSP
Setupsupport32.mspNot Applicable7,626,75204-Sep-201413:40Not ApplicableNot Applicable
Setupsupport64.mspNot Applicable15,114,24004-Sep-201413:40Not ApplicableNot Applicable
Axsetupsp.exe6.2.1000.84591,886,88815-Jul-201410:01x86Not Applicable
Axsetupsplib.dll6.2.1000.845980,04815-Jul-201410:01x86Not Applicable
Axsetupui.exe6.2.1000.5369211,63211-Dec-201318:51x86Not Applicable
Axutillib.dll6.2.120.0929,96004-Sep-201413:40x86Not Applicable
Microsoft.dynamics.servicing.operations.dll6.2.1000.317441,71211-Dec-201318:51x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303387,76804-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:39x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303371,38404-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303383,67204-Sep-201413:39x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303395,96004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:39x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303387,76804-Sep-201413:39x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303379,57604-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303395,96004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303375,48004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303416,44004-Sep-201413:40x86Not Applicable
Axsetupsp.resources.dll6.2.147.8303371,38404-Sep-201413:39x86Not Applicable

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbexpertisebeginner, kbexpertiseinter, kbexpertiseadvanced, kbnoloc, kbqfe, kbmbsmigrate, kbmbspartner, kb, kbsurveynew, kbautohotfix, kbmbsquickpub, kbhotfixserver

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Article Info
Article ID : 2995766
Revision : 5
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 56