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Error when you use Windows Server Backup to back up a VM in Windows Server 2012 R2

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Symptoms

Assume that you have an environment that uses the following configurations:
  • Hyper-V server that is running on Windows Server 2012 R2 or Hyper-V Server 2012 R2.
  • Windows Server 2003-based guest operating system.
  • Two virtual IDE controllers are configured in the virtual machine:
    • IDE Controller 0 has a virtual hard disk attached to location 0 and a DVD drive is attached to location 1.
    • IDE Controller 1 has a virtual hard disk attached to location 0.

When you try to use Windows Server Backup to back up a virtual machine on the Hyper-V server, you receive the following error message:
 
Backup failed to complete. None of the items included in the backup were backed up.

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Cause

This issue occurs because the data drive of the virtual machine is connected to the secondary IDE controller, IDE Controller 1. Therefore, the emulated IDE controller reports an incorrect bus number.

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Resolution

To resolve this issue, use one of the following resolutions:
Resolution 1 (recommended)
Attach the virtual hard disk that is currently attached to IDE Controller 1 to a SCSI Controller. 
Resolution 2
Attach the second virtual hard disk that is currently attached to IDE Controller 1 to IDE Controller 0 location1, and then move the DVD drive to IDE Controller 1. 

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Keywords: kbexpertiseadvanced, kbtshoot, kbsurveynew, kb

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Article Info
Article ID : 2993787
Revision : 1
Created on : 1/7/2017
Published on : 9/22/2014
Exists online : False
Views : 276