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SMB 3.0 Transparent Failover feature does not work after you disconnect a drive cable in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a multiple-node failover cluster that is running Windows Server 2012 R2 or Windows Server 2012.
  • You create a continuously available file share on the cluster. 
  • You connect to the share from a client computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, or Windows Server 2012.
  • You transfer a file to or from the share.
  • During the file transfer, you disconnect the cable that connects the drive to the cluster.
  • You receive an error message on the client computer that resembles the following:
    STATUS_DEVICE_NOT_CONNECTED
In this scenario, the Server Message Block (SMB) 3.0 Transparent Failover feature does not work, and the file transfer fails.

Note The expected behavior is that the client computer reconnects to another cluster node to continue the file transfer after you disconnect the drive cable.

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Cause

This issue occurs because the SMB 3.0 driver does not handle the "STATUS_DEVICE_NOT_CONNECTED" error correctly

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How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows RT, and Windows Server 2012.

Before you install this hotfix, check the prerequisite of the hotfix.


Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.3.9600.17326561,66426-Aug-201401:15x86
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.3.9600.17326677,88826-Aug-201402:24x64
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.3.9600.17326519,16826-Aug-201400:04Not applicable

Windows 8 and Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.17xxxWindows 8 and Windows Server 2012 RTMGDR
    6.2.920 0.21xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.2.9200.17074551,93609-Aug-201405:33x86
Srv2.sys6.2.9200.21193552,44809-Aug-201405:36x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.2.9200.17074675,32809-Aug-201406:15x64
Srv2.sys6.2.9200.21193673,28009-Aug-201406:00x64
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Srv2.sys6.2.9200.17074513,02409-Aug-201405:22Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2
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File size700
Date (UTC)26-Aug-2014
Time (UTC)14:09
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File nameX86_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.3.9600.17326_none_6ecf274a11e2edad.manifest
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Date (UTC)26-Aug-2014
Time (UTC)02:40
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Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
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Date (UTC)26-Aug-2014
Time (UTC)14:11
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File versionNot applicable
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Date (UTC)26-Aug-2014
Time (UTC)03:57
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Additional files for Windows RT 8.1
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File versionNot applicable
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Date (UTC)26-Aug-2014
Time (UTC)00:57
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2991247
Revision : 1
Created on : 1/7/2017
Published on : 10/14/2014
Exists online : False
Views : 237