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Some versions of the OneDrive desktop app for Windows do not update automatically

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This article describes an update that fixes a serviceability problem in the OneDrive desktop app for Windows on Windows 8.1 devices. We have released an update that has a prerequisite to resolve this problem.

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Symptoms

Certain versions of the OneDrive desktop app for Windows cannot automatically update themselves in Windows 8.1.

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Cause

This problem occurs because of an incorrect registry key that is for self-update mechanism computers. It causes an AutoUpdater feature to crash.

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Resolution

To resolve this problem, we have released an update that fixes the incorrect registry key for Windows 8.1.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center.
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update information

Prerequisites

To install this update, you must first install the update 2919355 in Windows 8.1.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbsurveynew, kbexpertiseadvanced, atdownload, kbfix

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Article Info
Article ID : 2990967
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 241