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You cannot download a video from the Xbox Video app to a SD card or a USB disk in Windows

View products that this article applies to.

Symptoms

When you try to download a video from the Microsoft Xbox Video app directly to an additional SD card or a USB disk, the download process stops at 99 percent, returns to zero (0), and then starts to download again.

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Cause

This issue occurs because the copy that is made from the main storage to the SD card or USB disk at the end of the download can be a lengthy process. (The process can require up to 10 minutes or more for a full movie.) In this case, the operating system cancels the task.

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How to obtain this hotfix or update

To resolve this issue, we released the following hotfixes for Windows 8.1 and Windows Server 2012 R2. We also released an update rollup for Windows RT 8.1. Before you install one of these hotfixes, check the hotfix prerequisites. 

Update rollup for Windows RT 8.1

Get update rollup 2984006

Hotfixes for Windows 8.1 and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites

To apply this hotfix, you must be running Windows Server 2012 R2 or Windows 8.1 and you must have update 2919355 installed.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 and Windows 8.1 file information notes

Important Windows Server 2012 R2 hotfixes and Windows 8.1 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version ProductMilestone Service branch
    6.3.9600.16xxxWindows RT 8.1, Windows 8.1 and Windows Server 2012 R2 RTMGDR
    6.3.9600.17xxxWindows RT 8.1, Windows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Bi.dll6.3.9600.1647424,06423-Nov-201307:13x64
Bisrv.dll6.3.9600.17276267,77607-Aug-201400:30x64
Csystemeventsbrokerclient.dll6.3.9600.1638420,48022-Aug-201310:02x64
Eventaggregation.dll6.3.9600.1638427,13622-Aug-201310:02x64
Systemeventsbrokerserver.dll6.3.9600.17276287,74407-Aug-201400:44x64
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Bi.dll6.3.9600.1647416,89623-Nov-201306:14x86
Bisrv.dll6.3.9600.17276204,80007-Aug-201400:15x86
Csystemeventsbrokerclient.dll6.3.9600.1638416,89622-Aug-201302:52x86
Eventaggregation.dll6.3.9600.1638422,01622-Aug-201302:52x86
Systemeventsbrokerserver.dll6.3.9600.17276204,80007-Aug-201400:24x86
For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Bi.dll6.3.9600.1647416,89623-Nov-201305:04Not applicable
Bisrv.dll6.3.9600.17276200,19206-Aug-201423:59Not applicable
Csystemeventsbrokerclient.dll6.3.9600.1638416,89622-Aug-201302:18Not applicable
Eventaggregation.dll6.3.9600.1638422,01622-Aug-201302:18Not applicable
Systemeventsbrokerserver.dll6.3.9600.17276202,24007-Aug-201400:05Not applicable

Additional file information

Additional file information for Windows Server 2012 R2 and Windows 8.1

Additional files for all supported x64-based versions of Windows Server 2012 R2 and Windows 8.1
File propertyValue
File nameAmd64_a60dce93e82eee2bebdcdd571772591d_31bf3856ad364e35_6.3.9600.17276_none_a93ebe17d5e7c687.manifest
File versionNot applicable
File size1,072
Date (UTC)08-Aug-2014
Time (UTC)07:14
File nameAmd64_c2a5891aebffb7e6e6ae98f1e5928b7c_31bf3856ad364e35_6.3.9600.17276_none_6268a72c327dc807.manifest
File versionNot applicable
File size710
Date (UTC)08-Aug-2014
Time (UTC)07:14
File nameAmd64_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_f11ba740d5d53a1a.manifest
File versionNot applicable
File size1,835
Date (UTC)08-Aug-2014
Time (UTC)07:14
File nameAmd64_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_4ec9895dc8502ba3.manifest
File versionNot applicable
File size8,477
Date (UTC)07-Aug-2014
Time (UTC)03:31
File nameAmd64_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_b96c5bb21168fc1e.manifest
File versionNot applicable
File size16,908
Date (UTC)08-Aug-2014
Time (UTC)07:14
Additional file information for Windows RT 8.1
File propertyValue
File nameArm_6030449226f7adca027bda1d0004fa13_31bf3856ad364e35_6.3.9600.17276_none_4a5c5a706846e1e8.manifest
File versionNot applicable
File size1,066
Date (UTC)08-Aug-2014
Time (UTC)07:11
File nameArm_b0b87cbf97699957c6805e3389fcb9ed_31bf3856ad364e35_6.3.9600.17276_none_910a83296988d1a0.manifest
File versionNot applicable
File size706
Date (UTC)08-Aug-2014
Time (UTC)07:11
File nameArm_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94ff7e151d74e7aa.manifest
File versionNot applicable
File size1,833
Date (UTC)08-Aug-2014
Time (UTC)07:11
File nameArm_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2ad60320fefd933.manifest
File versionNot applicable
File size8,471
Date (UTC)07-Aug-2014
Time (UTC)01:31
File nameArm_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d5032865908a9ae.manifest
File versionNot applicable
File size16,904
Date (UTC)08-Aug-2014
Time (UTC)07:11
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_42b06a970d9ee63527785b26c0b5b21c_31bf3856ad364e35_6.3.9600.17276_none_cf2f7734ceedd21d.manifest
File versionNot applicable
File size706
Date (UTC)08-Aug-2014
Time (UTC)07:10
File nameX86_4a0508b5f6e81061a13fe900cca91d93_31bf3856ad364e35_6.3.9600.17276_none_67eba3e78f76b8de.manifest
File versionNot applicable
File size1,066
Date (UTC)08-Aug-2014
Time (UTC)07:10
File nameX86_microsoft-windows-b..nfrastructureclient_31bf3856ad364e35_6.3.9600.17276_none_94fd0bbd1d77c8e4.manifest
File versionNot applicable
File size1,833
Date (UTC)08-Aug-2014
Time (UTC)07:10
File nameX86_microsoft-windows-brokerinfrastructure_31bf3856ad364e35_6.3.9600.17276_none_f2aaedda0ff2ba6d.manifest
File versionNot applicable
File size8,471
Date (UTC)07-Aug-2014
Time (UTC)02:37
File nameX86_microsoft-windows-systemeventsbroker_31bf3856ad364e35_6.3.9600.17276_none_5d4dc02e590b8ae8.manifest
File versionNot applicable
File size16,904
Date (UTC)08-Aug-2014
Time (UTC)07:10
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbautohotfix, kbhotfixserver, kb

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Article Info
Article ID : 2990833
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2014
Exists online : False
Views : 321