Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Windows Search stills shows an app in the Search results after the software has been uninstalled

Windows Search stills shows an app in the Search results after the software has been uninstalled

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have an app installed. The application has one or more Control Panel items.
  • You use the Windows 8.1 search charm to find the app.
  • You later remove the app.
  • You use the Windows 8.1 search charm to search, and the app shortcut is still there.
  • You cannot right-click and remove the shortcut.
  • When you click the shortcut, you receive an error message.

This problem may occur for any software item which is installed and then uninstalled in Control Panel. 

↑ Back to the top

Cause

This is a known issue in Windows 8.1. Windows does not automatically remove the search cache. So, the result will return from the cache even after the software has been uninstalled.

↑ Back to the top

Resolution

To resolve this issue, follow the steps to clear the search cache: 

  1. Swipe in from the right edge of the screen (or move your pointer to the lower-right corner), and then tap or click Settings.
  2. Tap or click Change PC Settings.
  3. Tap or click Search and Apps.
  4. Under Clear search history, tap or click Clear.
  5. Click Clear in the new pop-up window to confirm. 

↑ Back to the top

More Information

Windows 8 does not have this issue.

↑ Back to the top

Keywords: kbtshoot, kbsurveynew, kbexpertiseadvanced, kb

↑ Back to the top

Article Info
Article ID : 2990636
Revision : 1
Created on : 1/7/2017
Published on : 8/8/2014
Exists online : False
Views : 312