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  2. Application crashes after the LPRemove task runs in Windows 8.1 or Windows Server 2012 R2

Application crashes after the LPRemove task runs in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • The LPRemove task runs automatically or is executed manually.

    Note The LPRemove task runs automatically during Windows Setup if the Windows installation image includes multiple languages or when you start the computer.
  • You run an application that calls the EnumSystemLocalesEx function (such as Microsoft Office).
In this scenario, this issue occurs.

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Cause

This issue occurs because the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\ExtendedLocale" registry subkey is removed when the LPRemove task runs. This causes the EnumSystemLocalesEx function to execute incorrectly. Therefore, the application crashes.

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Resolution

To resolve this issue, install update rollup 2984006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2984006 September 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the EnumSystemLocalesEx function, go to the following Microsoft website:
General information about the EnumSystemLocalesEx function
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2989708
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 327