Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Stop Error 0x0000000A when you try to resume a Windows 7-based computer from sleep or hibernation

Stop Error 0x0000000A when you try to resume a Windows 7-based computer from sleep or hibernation

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7.
  • You put the computer into sleep or hibernation.
  • You try to resume the computer from sleep or hibernation.

In this scenario, the computer freezes. Additionally, you receive a Stop error that resembles the following:
Stop: 0x0000000A ( parameter1 , parameter2 , parameter3 , parameter4 )
IRQL_NOT_LESS_OR_EQUAL

↑ Back to the top

Cause

This problem occurs because of a race condition between human interface device (HID) multiple physical device object (PDO) start requests that are created by using the same functional device object (FDO).

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

↑ Back to the top

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1DR
    6.1.760
    1.
    18xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.1.7601.1854355,80826-Jul-201400:56x86
Hidparse.sys6.1.7601.1819925,72803-Jul-201303:36Not applicable
Hidusb.sys6.1.7601.1751424,06420-Nov-201009:59x86
Hidclass.sys6.1.7601.2275355,80826-Jul-201400:59x86
Hidparse.sys6.1.7601.2237425,72802-Jul-201303:45Not applicable
Hidusb.sys6.1.7601.1751424,06420-Nov-201009:59x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.1.7601.1854376,28826-Jul-201401:09x64
Hidparse.sys6.1.7601.1819932,89603-Jul-201304:05x64
Hidusb.sys6.1.7601.1751430,20820-Nov-201010:43x64
Hidclass.sys6.1.7601.2275376,28826-Jul-201401:12x64
Hidparse.sys6.1.7601.2237432,89602-Jul-201303:49x64
Hidusb.sys6.1.7601.1751430,20820-Nov-201010:43x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Hidclass.sys6.1.7601.18543176,12826-Jul-201400:46IA-64
Hidparse.sys6.1.7601.1819972,83203-Jul-201303:16Not applicable
Hidusb.sys6.1.7601.1751467,07220-Nov-201008:53IA-64
Hidclass.sys6.1.7601.22753176,12826-Jul-201400:45IA-64
Hidparse.sys6.1.7601.2237472,83202-Jul-201303:12Not applicable
Hidusb.sys6.1.7601.1751467,07220-Nov-201008:53IA-64

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2984640_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,793
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_1_for_kb2984640~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,525
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_2_for_kb2984640_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,793
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_2_for_kb2984640~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,525
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_3_for_kb2984640_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,792
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_3_for_kb2984640~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,524
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_for_kb2984640_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,427
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_for_kb2984640_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,446
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_for_kb2984640_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,888
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_for_kb2984640_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,923
Date (UTC)29-Jul-2014
Time (UTC)03:38
File nameUpdate-bf.mum
File versionNot applicable
File size1,888
Date (UTC)29-Jul-2014
Time (UTC)03:39
File nameX86_input.inf_31bf3856ad364e35_6.1.7601.18543_none_22557cdc7e791d03.manifest
File versionNot applicable
File size2,980
Date (UTC)29-Jul-2014
Time (UTC)03:42
File nameX86_input.inf_31bf3856ad364e35_6.1.7601.22753_none_22d44ba1979ed5e5.manifest
File versionNot applicable
File size2,980
Date (UTC)29-Jul-2014
Time (UTC)03:42
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameAmd64_input.inf_31bf3856ad364e35_6.1.7601.18543_none_7e74186036d68e39.manifest
File versionNot applicable
File size2,984
Date (UTC)29-Jul-2014
Time (UTC)03:45
File nameAmd64_input.inf_31bf3856ad364e35_6.1.7601.22753_none_7ef2e7254ffc471b.manifest
File versionNot applicable
File size2,984
Date (UTC)29-Jul-2014
Time (UTC)03:45
File namePackage_1_for_kb2984640_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,803
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_1_for_kb2984640~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,539
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_2_for_kb2984640_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,803
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_2_for_kb2984640~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,539
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_3_for_kb2984640_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,802
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_3_for_kb2984640~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,538
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_for_kb2984640_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,435
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_for_kb2984640_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,454
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_for_kb2984640_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,900
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_for_kb2984640_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,935
Date (UTC)29-Jul-2014
Time (UTC)03:38
File nameUpdate-bf.mum
File versionNot applicable
File size1,900
Date (UTC)29-Jul-2014
Time (UTC)03:39
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_input.inf_31bf3856ad364e35_6.1.7601.18543_none_225720d27e7725ff.manifest
File versionNot applicable
File size2,982
Date (UTC)29-Jul-2014
Time (UTC)03:39
File nameIa64_input.inf_31bf3856ad364e35_6.1.7601.22753_none_22d5ef97979cdee1.manifest
File versionNot applicable
File size2,982
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_1_for_kb2984640_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,798
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_1_for_kb2984640~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,532
Date (UTC)29-Jul-2014
Time (UTC)03:38
File namePackage_for_kb2984640_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,431
Date (UTC)29-Jul-2014
Time (UTC)03:39
File namePackage_for_kb2984640_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,450
Date (UTC)29-Jul-2014
Time (UTC)03:38
File nameUpdate-bf.mum
File versionNot applicable
File size1,429
Date (UTC)29-Jul-2014
Time (UTC)03:39

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

References

Learn about the terminology that Microsoft uses to describe software updates.

↑ Back to the top

Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

↑ Back to the top

Article Info
Article ID : 2984640
Revision : 1
Created on : 1/7/2017
Published on : 11/19/2014
Exists online : False
Views : 201