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XADM: Event ID 485 and 490 Messages When You Try to Mount the Information Store

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This article was previously published under Q298390

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Symptoms

After you replace a failed hard disk or restore your Exchange 2000 server, you cannot mount the information store. The following event ID messages are logged in Event Viewer:
Event Type: Error
Event Source: ESE98
Event Category: General
Event ID: 485
Date: 5/4/2001
Time: 5:44:46 PM
User: N/A
Computer: ROI
Description:
Information Store (2196) An attempt to delete the file "E:\exchange backup\mdbdatabackup\E00.chk" failed with system error 21 (0x00000015): "The device is not ready. ". The delete file operation will fail with error -1022 (0xfffffc02).
-and-
Event Type: Error
Event Source: ESE98
Event Category: General
Event ID: 490
Date: 5/4/2001
Time: 5:44:46 PM
User: N/A
Computer: ROI
Description:
Information Store (2196) An attempt to open the file "E:\exchange backup\mdbdatabackup\E00.chk" for read / write access failed with system error 21 (0x00000015): "The device is not ready. ". The open file operation will fail with error -1022 (0xfffffc02).

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Cause

This issue occurs because the path for the E00.chk file is not correct, which may be caused by a drive failure.

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Resolution

To resolve this issue, correct the path for the E00.chk file, and then point the path settings to the correct location. To do so, follow these steps:
  1. Right-click the First Storage Group object, and then click Properties.
  2. Click the General tab, and then in the System Path Location box, enter a valid drive location.

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Keywords: KB298390, kbprb, kbnofix, kberrmsg

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Article Info
Article ID : 298390
Revision : 5
Created on : 2/27/2007
Published on : 2/27/2007
Exists online : False
Views : 237