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"DRIVER_POWER_STATE_FAILURE (9f)" error when you use the native VPN connection and then shut down or suspend the computer

View products that this article applies to.

Symptoms

When you use the native virtual private network (VPN) connection in Windows Server 2008 R2 or Windows 7 and then shut down or suspend the computer, you receive the following error message:
DRIVER_POWER_STATE_FAILURE (9f)

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

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File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cis.scpNot applicable73510-Jun-200921:39Not applicable
Kmddsp.tsp6.1.7600.1638538,91214-Jul-200901:14Not applicable
Ndistapi.sys6.1.7600.1638520,99213-Jul-200923:54x86
Ndproxy.sys6.1.7601.2275948,64005-Aug-201400:58x86
Ndptsp.tsp6.1.7600.1638550,68814-Jul-200901:14Not applicable
Pppmenu.scpNot applicable2,81710-Jun-200921:39Not applicable
Rasbase-ppdlic.xrm-msNot applicable3,11605-Aug-201401:54Not applicable
Rascfg.dll6.1.7600.1638581,40814-Jul-200901:16x86
Rasctrnm.hNot applicable1,82010-Jun-200921:39Not applicable
Rasdiag.dll6.1.7600.1638561,95214-Jul-200901:16x86
Rasmxs.dll6.1.7600.1638533,28014-Jul-200901:16x86
Rasser.dll6.1.7600.1638522,52814-Jul-200901:16x86
Wanarp.sys6.1.7601.2275963,48805-Aug-201400:58x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cis.scpNot applicable73510-Jun-200920:59Not applicable
Kmddsp.tsp6.1.7600.1638547,10414-Jul-200901:38Not applicable
Ndistapi.sys6.1.7600.1638524,06414-Jul-200900:10x64
Ndproxy.sys6.1.7601.2275958,36805-Aug-201401:08x64
Ndptsp.tsp6.1.7600.1638560,92814-Jul-200901:38Not applicable
Pppmenu.scpNot applicable2,81710-Jun-200920:59Not applicable
Rasbase-ppdlic.xrm-msNot applicable3,11605-Aug-201402:12Not applicable
Rascfg.dll6.1.7600.1638595,74414-Jul-200901:41x64
Rasctrnm.hNot applicable1,82010-Jun-200920:59Not applicable
Rasdiag.dll6.1.7600.1638576,28814-Jul-200901:41x64
Rasmxs.dll6.1.7600.1638541,47214-Jul-200901:41x64
Rasser.dll6.1.7600.1638529,69614-Jul-200901:41x64
Wanarp.sys6.1.7601.2275988,57605-Aug-201401:09x64
Cis.scpNot applicable73509-Jul-201306:37Not applicable
Kmddsp.tsp6.1.7601.2275938,91205-Aug-201401:39Not applicable
Ndptsp.tsp6.1.7601.2275950,68805-Aug-201401:39Not applicable
Pppmenu.scpNot applicable2,81709-Jul-201306:37Not applicable
Rascfg.dll6.1.7601.2275981,40805-Aug-201401:40x86
Rasctrnm.hNot applicable1,82009-Jul-201306:38Not applicable
Rasdiag.dll6.1.7601.2275961,95205-Aug-201401:40x86
Rasmxs.dll6.1.7601.2275933,28005-Aug-201401:40x86
Rasser.dll6.1.7601.2275922,52805-Aug-201401:40x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cis.scpNot applicable73509-Jul-201306:42Not applicable
Kmddsp.tsp6.1.7601.22759101,37605-Aug-201401:15Not applicable
Ndistapi.sys6.1.7601.2275955,29605-Aug-201400:44IA-64
Ndproxy.sys6.1.7601.22759150,01605-Aug-201400:44IA-64
Ndptsp.tsp6.1.7601.22759128,00005-Aug-201401:15Not applicable
Pppmenu.scpNot applicable2,81709-Jul-201306:42Not applicable
Rasbase-ppdlic.xrm-msNot applicable3,11605-Aug-201401:30Not applicable
Rascfg.dll6.1.7601.22759210,94405-Aug-201401:16IA-64
Rasctrnm.hNot applicable1,82009-Jul-201306:42Not applicable
Rasdiag.dll6.1.7601.22759161,79205-Aug-201401:16IA-64
Rasmxs.dll6.1.7601.2275995,74405-Aug-201401:16IA-64
Rasser.dll6.1.7601.2275962,46405-Aug-201401:16IA-64
Wanarp.sys6.1.7601.22759171,00805-Aug-201400:44IA-64
Cis.scpNot applicable73509-Jul-201306:37Not applicable
Kmddsp.tsp6.1.7601.2275938,91205-Aug-201401:39Not applicable
Ndptsp.tsp6.1.7601.2275950,68805-Aug-201401:39Not applicable
Pppmenu.scpNot applicable2,81709-Jul-201306:37Not applicable
Rascfg.dll6.1.7601.2275981,40805-Aug-201401:40x86
Rasctrnm.hNot applicable1,82009-Jul-201306:38Not applicable
Rasdiag.dll6.1.7601.2275961,95205-Aug-201401:40x86
Rasmxs.dll6.1.7601.2275933,28005-Aug-201401:40x86
Rasser.dll6.1.7601.2275922,52805-Aug-201401:40x86

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,818
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_2_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,801
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_3_for_kb2983488~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,971
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2983488_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,459
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2983488_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,086
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameX86_547f22e933ae3f854c87f594bbcc42d4_31bf3856ad364e35_6.1.7601.22759_none_de5afbd63c22aeeb.manifest
File versionNot applicable
File size695
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameX86_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_104b1b77f1eb032d.manifest
File versionNot applicable
File size48,242
Date (UTC)05-Aug-2014
Time (UTC)16:17
SHA-1 hashNot applicable
MD5 hashNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameAmd64_dd1d0f21551bb59590023ad3c19d6596_31bf3856ad364e35_6.1.7601.22759_none_abaf4e7eb0c89a44.manifest
File versionNot applicable
File size1,040
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameAmd64_eeeaa082e6becd6b0881a24aaa580041_31bf3856ad364e35_6.1.7601.22759_none_81336f5fdc54bd62.manifest
File versionNot applicable
File size699
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameAmd64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_6c69b6fbaa487463.manifest
File versionNot applicable
File size48,248
Date (UTC)05-Aug-2014
Time (UTC)16:19
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_1_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,828
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_2_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,026
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_3_for_kb2983488~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,198
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2983488_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,467
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2983488_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,100
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameWow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_76be614ddea9365e.manifest
File versionNot applicable
File size32,478
Date (UTC)05-Aug-2014
Time (UTC)01:54
SHA-1 hashNot applicable
MD5 hashNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_212a70b023736ced4f313eb19726c877_31bf3856ad364e35_6.1.7601.22759_none_b0936fac6dccea67.manifest
File versionNot applicable
File size1,038
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameIa64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_104cbf6df1e90c29.manifest
File versionNot applicable
File size48,061
Date (UTC)05-Aug-2014
Time (UTC)01:55
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_1_for_kb2983488~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,021
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2983488_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,446
Date (UTC)05-Aug-2014
Time (UTC)16:14
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameWow64_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.22759_none_76be614ddea9365e.manifest
File versionNot applicable
File size32,478
Date (UTC)05-Aug-2014
Time (UTC)01:54
SHA-1 hashNot applicable
MD5 hashNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2983488
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 170