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"An error occurred while retrieving the list of Virtual Machine Roles" in Windows Azure Pack 2013


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Symptoms

When you attempt to view a list of managed virtual machines (VMs) in Windows Azure Pack 2013, you receive the following error:

An error occurred while retrieving the list of Virtual Machine Roles

Additionally, searching for virtual machines may return the following error:

Virtual Machine Role Name is not available

Also, an event similar to the following may be present in the Microsoft-WindowsAzurePack-MgmtSvc-TenantSite event log:


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Cause

This error can occur if the resource provider's passwords are out of sync in the Windows Azure Pack database.

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Resolution

To resolve this issue, log on to the Windows Azure Pack AdminAPI server and run the following script in an elevated Windows PowerShell window:
$rp = Get-MgmtSvcResourceProviderConfiguration -Name 'systemcenter' -DecryptPassword
$rp.AdminEndpoint.AuthenticationPassword = <new password>
$rp.AdminEndpoint.AuthenticationUsername = <username>
Add-MgmtSvcResourceProviderConfiguration -ResourceProvider $rp -Force

Note Substitute the appropriate values for "<new password>" and "<username>."

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Keywords: kb, kbtshoot, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2983441
Revision : 2
Created on : 3/27/2020
Published on : 3/27/2020
Exists online : False
Views : 326